Leasing Consultant

Brookfield Properties • Alexandria, VA

11d • $18 - $25

About The Position

Leasing Consultants create positive first impressions and lasting relationships with prospective and current residents. They manage their leasing goals, including occupancy and rent growth, build rapport with prospects and residents, manage leads in the CRM, schedule and conduct apartment tours, and encourage prospects to submit online applications. The role guides prospects through the leasing experience, application and screening, paperwork, and move-in, while delivering responsive customer service and contributing to community sales and occupancy objectives.

The position requires a flexible schedule that includes evenings and weekends, when communities are busiest. Regular days off fall Monday through Friday. Compensation is $17.66–$24.72 per hour, commensurate with experience, with commissions and other incentives. The employer describes a full benefits package, paid time off, a 401(k) with company match, growth opportunities, referral bonuses, and an associate rental discount for those who live on-site.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success in setting and achieving goals and following a sales process.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and ability to self-manage.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
• Valid driver's license, depending on property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• One to two years of leasing experience in multifamily property management.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver attentive service to prospects and residents and guide prospects through the leasing experience.
• Handle prospect calls, emails, chats, and texts; answer questions and encourage applications.
• Communicate information about communities and apartments and conduct personalized tours that generate leases.
• Use sales techniques to close leases and work with the onsite team to meet occupancy goals.
• Maintain knowledge of apartments, amenities, local attractions, rental rates, and competing properties.
• Manage inbound leads and the customer experience in the CRM, complete assigned tasks on time, and follow up after tours.
• Process applications, communicate screening results, prepare and send leases, and collect required move-in information and documents.
• Support existing residents with leasing requests, including lease breaks, roommate additions, and unit transfers.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Complete leasing and move-in procedures according to established policies and procedures.

Benefits

• Full benefits package.
• Generous paid time off and vacation perks.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.
• Associate rental discount for associates who live on-site.
• Competitive commission program, including bonus and renewal commissions.
• Other applicable bonuses and incentives, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED