Leasing Consultant

Brookfield Properties•Columbus, OH

12d•Onsite

About The Position

The Leasing Consultant creates positive first impressions for visitors, prospects, and residents and contributes to community occupancy and rent-growth goals. The role builds rapport with prospects and residents, manages leads in the customer relationship management system, schedules and conducts apartment tours, and encourages prospective residents to submit applications. The consultant guides prospects through the leasing experience and serves as a liaison throughout application screening, leasing, and move-in. The role also supports existing residents with leasing requests and coordinates with the onsite and maintenance teams to prepare apartments for move-in. A flexible schedule, including evenings and weekends, is required; regular days off fall Monday through Friday.

Requirements

High school diploma or GED.
At least 1 year of sales and customer service experience, including meeting sales goals in a fast-paced environment.
Demonstrated success in goal setting and achievement and in following a sales process.
Knowledge of federal and state apartment housing laws and compliance with Fair Housing laws and leasing policies and procedures.
High energy and a sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and ability to self-manage.
Ability to work well with diverse individuals and maintain a customer-focused mentality and professional appearance.
Strong written and verbal interpersonal communication skills and sales aptitude.
Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
Ability to work a flexible schedule, including evenings and weekends; regular days off fall Monday through Friday.
Valid driver's license if required by the property.

Nice To Haves

Associate degree in Customer Service or Hospitality.
1–2 years of leasing experience in the multifamily property management industry; previous leasing experience is also described as a plus.
Proficiency with Yardi CRMIQ.

Responsibilities

Deliver attentive service to prospects and residents and guide prospects through the leasing experience.
Handle prospect calls, emails, chats, and texts, and encourage prospects to apply.
Communicate information about the community and apartments, conduct personalized tours, use effective sales techniques, and work toward leasing and occupancy goals.
Maintain knowledge of apartments, amenities, local attractions, rental rates, and competitors’ promotions.
Manage leads, prospect follow-up, and assigned tasks in the CRM within appropriate time frames.
Process applications, communicate screening results, prepare and send leases, and collect required move-in documentation.
Handle existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
Collaborate with the onsite team and follow established leasing policies and procedures.