Leasing Consultant

Avenue5 Residential • San Antonio, TX

12d

About The Position

Avenue5 Residential is seeking a Leasing Consultant to coordinate apartment rentals, move-ins, move-outs, and lease renewals. The role involves working directly with prospective and current residents to support occupancy, resident retention, and client satisfaction. The Leasing Consultant provides excellent customer service and helps create a quality living experience by listening to residents’ needs with empathy and respect.

The position also supports property operations through recordkeeping, inspections, resident relations, work-order coordination, leasing reports, and general clerical assistance. The Leasing Consultant must comply with company policies and applicable health and safety rules and laws, and complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Requirements

• High school diploma.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.

Nice To Haves

• At least one year of previous sales experience.
• At least one year of previous residential leasing experience.
• Experience with Yardi Voyager or an equivalent system.

Responsibilities

• Provide excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle leasing traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Keep model apartments in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate traffic records in the computer and follow up with prospective residents by phone, mail, or email.
• Convert phone inquiries into scheduled property-tour appointments.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time, and complete daily opening and closing procedures.
• Support resident relations throughout the tenancy and ensure requests are handled promptly and accurately.
• Shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance to repair needs.
• Assist with processing resident work orders and ensure work is completed in a timely manner.
• Provide clerical support to management, including answering calls, filing, and processing property invoices as needed.
• Assist with planning and implementing resident activities as requested to support resident retention.
• Comply with company policies, applicable health and safety requirements, and local, state, and federal laws.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED