Leasing Consultant

Hawthorne Residential Partners•Greensboro, NC

12d

About The Position

At Hawthorne, Leasing Consultants—also known as Leasing & Live It Specialists—are the face of the apartment community and ambassadors of its Live It culture. The role focuses on creating welcoming experiences and meaningful connections for prospective and current residents through apartment tours, leasing support, resident events, and responsive service. Leasing Consultants also help support community occupancy and renewal goals, promote the property, and maintain welcoming office and common areas. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven approach to day-to-day work.
Clear communication skills in person, over the phone, and online.
Commitment to excellent customer service and the Live It culture of kindness, community, and connection.
Ability to connect with people, overcome objections, and persuade prospects.
Willingness to learn and be coached on Hawthorne’s Live It practices.

Nice To Haves

One year of customer service experience, sales experience, and/or apartment leasing experience is preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Greet prospective residents warmly and professionally.
Lead personalized apartment tours highlighting the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Follow up with prospects, build relationships, understand resident needs, and convert leads to leases.
Complete leasing applications, verifications, and move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean and welcoming office and common areas.
Assist with property marketing through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Eligible for monthly leasing and renewal commissions and leasing incentive programs in addition to hourly compensation.
Career Path Program and learning and development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.