Leasing Consultant

Brookfield Properties • Herbert Domain, TN

13d • $21 • Onsite

About The Position

Leasing Consultants create a positive first impression for visitors, prospects, and residents and help prospects find a home in the community. They manage their leasing goals, including occupancy and rent growth, build rapport with prospects and residents, manage leads through the CRM, schedule and conduct apartment tours, and encourage prospects to submit online applications.

The role delivers customer service throughout the leasing, screening, application, and move-in processes; conducts sales-focused tours and follows up with prospects; and completes leasing administration, including applications, leases, resident requests, move-in inspections, and CRM tasks. The position requires a flexible schedule that includes evenings and weekends, with regular days off Monday through Friday. Compensation is up to $20.95 per hour, commensurate with experience and qualifications, plus commissions and potentially applicable bonuses and incentives.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment; the work experience section specifies 1–2 years.
• Demonstrated success in setting and achieving goals and following a sales process.
• Knowledge of federal and state apartment housing laws and compliance with Fair Housing laws and leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach.
• Reliability, attention to detail, self-motivation, and ability to manage work independently.
• Ability to work well with diverse individuals.
• Customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Valid driver's license when required by the property.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• 1–2 years of previous leasing experience in the multifamily property management industry; previous leasing experience is also described as a plus.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and support satisfaction.
• Serve as liaison through application, screening, leasing, and move-in processes, including related paperwork.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate information about the community and apartments and conduct personalized tours to generate interest and new leases.
• Use effective selling techniques to close leases and work with the onsite team toward occupancy goals.
• Maintain knowledge of apartments, amenities, local attractions and agencies, rental rates, and competitor promotions.
• Maintain a favorable image of the community and schedule tours and apartment showings.
• Monitor inbound leads, qualify prospects, conduct tours, follow up, lease apartments, and complete move-in procedures according to policies.
• Manage leads and customer experience in the CRM and complete assigned CRM tasks on time.
• Handle existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required move-in information and documentation.
• Inspect apartments before move-in and coordinate outstanding readiness items with maintenance.
• Work a flexible schedule that includes evenings and weekends.

Benefits

• Full benefits package.
• Vacation/PTO policy and vacation perks.
• 401(k) retirement plan with employer match.
• Bonus or commission programs, including bonus commission and renewal commission.
• Housing discount and associate housing discounts.
• Education assistance.
• Potential referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses or incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED