Leasing Consultant
About The Position
The Leasing Consultant supports the leasing and day-to-day operations of a Morgan Group community. The role manages prospective residents through the leasing process, from initial introduction through move-in, and provides customer service to current residents. The consultant maintains knowledge of the community and its market, completes leasing documentation and market surveys, participates in resident activities, and works with on-site and cross-department teams. The position may require overtime to meet customer-service standards and occasional response to after-hours emergencies.
Requirements
- Ability to read, write, and understand English.
- Valid driver’s license, insurance, and car registration if driving for business purposes.
- Ability to meet the physical requirements of the role, including standing, walking, bending, climbing stairs, pushing or pulling, reaching, gripping, typing, and writing.
- Ability to lift and carry job-related supplies; lifting items over 50 pounds may be performed with assistance.
- Ability to wear required personal protective equipment when necessary.
Responsibilities
- Follow Morgan’s Operations Manuals and Team Member Handbook.
- Answer phone calls, follow up with prospective residents, and enter information into the appropriate system.
- Greet clients, tour and lease apartments, and promote the community’s products and services.
- Manage the leasing process from initial introduction through resident occupancy.
- Inspect apartments before move-in to ensure they meet Morgan standards.
- Prepare and complete leasing paperwork, including leases.
- Obtain move-in keys, remotes, and parking permits before residents’ move-in dates.
- Respond to resident requests, help resolve problems, and create service requests.
- Complete recommended Grace Hill classes and attend required company training.
- Maintain thorough knowledge of the community and competing properties.
- Keep informed about the local market, including nearby businesses and retail, hiring trends, new construction, and other submarket and market factors.
- Prepare weekly and/or monthly market surveys.
- Participate in resident functions and other Morgan-sponsored resident activities.
- Report to the Assistant Community Manager in the absence of the Community Manager.
- Work overtime as necessary to meet Morgan customer-service standards.
- Build relationships with associates in the department and across Morgan, including on-site property management personnel.
- Complete other tasks assigned by the supervisor.
- Use personal transportation as needed for business purposes, including delivering reports or payables, making deposits, and inspecting other apartment communities.
- Respond to after-hours emergencies as needed.
Benefits
- Advancement opportunities
- Training
- Low-cost medical, dental, and vision coverage
- Flexible Spending Accounts (Medical, Limited Purpose)
- Health Savings Account
- Voluntary life insurance
- Long-term disability insurance
- Company-paid life insurance
- Company-paid short-term disability insurance
- 401(k) (Traditional and Roth) with company match
- Employee Assistance Program
- Paid time off plans, including vacation, sick time, floating holiday, bereavement leave, and holiday schedule
- Referral bonus program
- Leasing bonus and renewal bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
