Leasing Consultant

Brookfield Properties • Los Angeles, CA

5d • $18 - $25 • Onsite

About The Position

Leasing Consultants create a welcoming first impression for visitors, prospective residents, and current residents. They manage their own success by meeting leasing goals, including occupancy and rent growth, and building positive rapport with prospects and residents. The role involves managing leads through a customer relationship management system (CRM), scheduling and conducting apartment tours, and encouraging prospective residents to apply.

The position combines customer service, sales, and leasing administration. Consultants guide prospects through the leasing experience and application process, provide information about the community and apartments, conduct tours, follow up with prospects, and complete leasing and move-in procedures. They also handle leasing requests from existing residents and coordinate with onsite and maintenance teams.

The position requires a flexible schedule, including evenings and weekends, when the communities are busiest. Regular days off fall between Monday and Friday. Compensation is commensurate with experience and listed at $17.66–$24.72 per hour, with commissions, bonuses, incentives, and associate benefits.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Demonstrated success in goal setting and achievement and in following a sales process.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and the ability to work independently.
• Ability to work well with diverse individuals and maintain a customer-focused mentality, professional appearance, and sales aptitude.
• Strong written and verbal interpersonal communication skills.
• Skills in Fair Housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work a flexible schedule that includes evenings and weekends.
• Valid driver’s license, depending on the property.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• Previous leasing experience in the multifamily property management industry; 1–2 years preferred.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver service to prospects and residents, guide prospects through the leasing experience, and serve as a liaison through applications, screening, leasing, move-in, and related paperwork.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about the community and apartments, conduct personalized tours, and use effective selling techniques to close leases.
• Work with the onsite team to meet occupancy goals and maintain knowledge of apartments, amenities, local attractions, competitive properties, rental rates, and promotions.
• Schedule tours and show apartments, monitor and qualify inbound leads, follow up after tours, and complete move-in procedures according to established policies.
• Manage leads and customer interactions through the CRM and complete assigned CRM tasks on time.
• Manage leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required information and documentation.
• Inspect apartments before move-in and coordinate outstanding work with the maintenance team.
• Maintain a favorable image of the community and follow leasing policies and procedures.

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Referral bonus program
• Associate rental discount for associates who live onsite
• Competitive commission program, including bonus and renewal commissions
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses
• Vacation perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED