Leasing Consultant, Westway Gardens Townhomes

VESTA MANAGEMENT CORPORATION•Elyria, OH

5d•$20 - $21

About The Position

Vesta Management is hiring an experienced, customer-service-focused, results-driven Leasing Consultant to support operations at Westway Gardens Townhomes in Elyria, Ohio. The role focuses on achieving maximum occupancy and providing high-quality service to prospective and current residents. Responsibilities include generating and handling telephone and on-site traffic, showing apartments, qualifying prospects, completing lease paperwork, and helping ensure timely move-ins. The Leasing Consultant also supports property administration, marketing, resident retention, community engagement, documentation, and property financial goals. The position works with residents, prospective residents, community organizations, third-party providers, management, and maintenance personnel. The role requires maintaining accurate records and resident files, following property procedures and applicable laws, and preserving confidentiality. Vesta offers a benefits package that includes medical, dental, and vision insurance, a company-matched 401(k), paid time off, additional paid holidays, tuition reimbursement, pet insurance, and long- and short-term disability insurance. The company also offers service awards, performance bonuses, team-member appreciation events, and opportunities for growth.

Requirements

High school diploma or equivalent.
At least 2 years of related experience.
Excellent interpersonal skills and strong verbal communication skills.
Ability to work independently, show initiative, multitask, and prioritize efficiently.
Ability to assess the nature and priority of calls and issues.
Accountability, honesty, trustworthiness, integrity, professionalism, adaptability, organization, and attention to detail.
Basic math proficiency.
Ability to use and communicate through email.
Previous customer service experience.
Strong computer skills, including Microsoft Office, Outlook, and property management software.
Successful completion of a background check and drug screening.
Valid driver’s license and clean driving record.

Nice To Haves

Experience in property management or an apartment community.
Experience with affordable housing programs.
Multilingual skills.

Responsibilities

Build positive, active, and collaborative relationships with residents, communities, and associated agencies.
Maintain a clean reception area and professional surroundings.
Assist management with administrative work, including phones, faxes, filing, typing, mailings, and rental payment processing; accurately record resident transactions and issue receipts as needed.
Answer and direct incoming calls, ensure appropriate follow-up, and address resident concerns and requests promptly.
Greet and welcome prospective residents and visitors, explain property benefits, interview prospects, assess needs and qualifications, collect welcome cards or applications, and enter prospect information into the property data system.
Schedule application intakes, interviews, application processing, preparation, and distribution.
Show apartments and explain their size, layout, lease terms, and available facilities and services.
Qualify prospective residents according to property program requirements and the tenant selection plan; calculate rent when required by property procedures or schedules.
Complete lease documents and collect applicable reservation deposits, security deposits, and initial or prorated rent.
Conduct marketing outreach with neighborhood groups, employers, community organizations, and other prospecting sources, with a focus on converting leads into rentals.
Conduct marketing surveys, review traffic reports, and share trends with the Property Manager.
Assist with and attend resident retention activities, functions, promotions, and newsletters.
Assist with property communications and notices, including bad-weather and emergency notices.
Prepare lease renewals and intake and prepare interim and annual recertifications and other documentation required by agencies; obtain required applicant and resident signatures.
Maintain documentation, filing systems, and property records in accordance with Vesta standard operating procedures.
Process work orders, certifications, deposits, and resident documentation in property management software.
Ensure apartments, models, and community amenities meet Vesta quality standards before showing them.
Report property or maintenance needs to the Property Manager or maintenance personnel; enter service requests and communicate them to maintenance.
Assist in achieving property financial goals and consistently maintain property rules in accordance with program requirements, Vesta procedures, and applicable laws.
Protect the confidentiality of residents, applicants, employees, and the company.
Maintain links with area resources and third-party providers that can address residents’ needs, including social and recreational needs; organize provider-led events and on-site programming.
Maintain referral information for services such as rent or utility assistance, housekeeping, and supportive services, and assist residents in accessing resources related to employment or benefits.
Coordinate quarterly special events at all properties, identify resident leaders, and encourage volunteerism and participation in community activities.
Document contacts with residents, providers, and families, and keep resident files current.
Prepare and circulate statistics for financial, legal, and administrative requirements.
Perform other duties as assigned by management.