Floating Leasing Consultant - Oakbrook Townhomes
About The Position
Bedrock Property Management is seeking a Floating Leasing Consultant to support the day-to-day operations of its properties and help ensure resident satisfaction. The role supports efficient community operations by meeting leasing and financial goals and performance targets while delivering excellent customer service. The consultant serves as a primary communicator for prospects, residents, vendors, and the local market; helps manage the community’s reputation through social media, direct communication, and marketing; and works alongside the Community Director to achieve property goals. The position may involve responding to issues outside the normal work schedule when required to support resident safety and satisfaction, and requires travel up to 50% of the time. Bedrock emphasizes genuine care, service, excellence, collaboration, ownership, continual growth, and clear and kind communication. The company is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.
Requirements
- Customer service skills and the ability to listen effectively and offer helpful solutions.
- Ability to communicate with prospects, residents, vendors, and the local market.
- Ability to work collaboratively with a team toward shared success.
- Ability to meet challenges and set and achieve goals.
- Ability to respond to issues outside normal work hours when required.
- Ability to travel up to 50% of the time.
- Physical ability to frequently sit, stand, and walk; regularly talk or hear; frequently use hands or fingers to handle or feel objects, tools, or controls; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift or move up to 25 pounds.
- Vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus.
- Ability to withstand seasonal outdoor cold and heat.
Nice To Haves
- One year of multifamily property management experience preferred.
- Previous leasing experience preferred.
- Applicants with customer experience specialist or related-field backgrounds are encouraged to apply.
- Previous experience working with a team to achieve success.
Responsibilities
- Provide exemplary customer service to residents, proactively solve issues, and create a warm and welcoming environment.
- Comply with federal fair housing standards and other applicable laws.
- Develop professional skills and pursue continual growth, including learning from mistakes.
- Follow company policies and procedures in all interactions.
- Present a professional image and represent the company to residents, vendors, and owners.
- Operate computers and other technological devices on site.
- Represent the community through phone and written communications.
- Greet residents, maintain a neat office, and serve as a point of contact.
- Conduct tours for prospective residents and showcase the property.
- Resolve issues promptly with a customer-service focus.
- Respond to issues outside the normal work schedule when required for resident safety and satisfaction.
- Support property performance by participating in resident events, marketing the property, and focusing on resident retention.
- Manage the community’s reputation through social media, direct communication, and marketing.
- Communicate with prospects, residents, vendors, and the local market.
- Look for ways to improve traffic, leasing, and total income.
- Work alongside the Community Director to achieve property goals.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
