Floating Leasing Consultant

Brookfield Properties • Dallas, TX

1d • Onsite

About The Position

The Floating Leasing Consultant creates a welcoming and positive experience for prospects and residents while supporting leasing operations at the community. The role is responsible for building rapport, managing leads in the CRM, scheduling and conducting apartment tours, encouraging applications, and achieving leasing goals such as occupancy and rent growth. The consultant guides prospects through the application, screening, leasing, and move-in processes and handles leasing requests from existing residents.

The position combines customer service, sales, and leasing administration. It requires detailed knowledge of the community, apartments, amenities, rental processes, local attractions, and competitive market rates. The consultant works collaboratively with the onsite team and helps ensure apartments are ready for move-in. This is a fully onsite position; remote and hybrid arrangements are not available. The schedule is flexible and includes evenings and weekends, with regular days off scheduled Monday through Friday.

Requirements

• High school diploma or GED.
• At least 1 year of sales and customer service experience, including achieving sales goals in a fast-paced environment.
• Knowledge of federal and state apartment housing laws and adherence to Fair Housing laws and company leasing policies.
• Demonstrated success with goal setting, achievement, and following a sales process.
• Strong written and verbal interpersonal communication skills.
• Customer-focused, persuasive, and able to close sales.
• High energy, reliability, attention to detail, self-motivation, and ability to work independently.
• Ability to work effectively with diverse individuals.
• Ability to work onsite every scheduled workday and work evenings and weekends.
• Valid driver's license where required by the property.
• Knowledge of fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• Previous leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.

Responsibilities

• Deliver attentive service to prospects and residents and guide prospects through the leasing experience.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Serve as a liaison through applications, screening, leasing paperwork, and move-in.
• Conduct informative, personalized tours and show apartments to prospective residents.
• Communicate information about the community, apartments, amenities, rental process, and local attractions.
• Use effective sales techniques to close leases and contribute to occupancy goals.
• Maintain knowledge of current rental rates and promotions at competitive properties.
• Monitor, qualify, and follow up on inbound leads and complete assigned CRM tasks within required time frames.
• Handle existing-resident leasing requests, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required documentation.
• Inspect apartments before move-in and coordinate outstanding items with the maintenance team.
• Work collaboratively with the onsite team and represent the community favorably.
• Work a flexible schedule that includes evenings and weekends.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount and associate rental discount for associates who live on-site.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, leasing, and occupancy bonuses or contests.
• Full benefits package.
• Generous paid time off.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED