Leasing Consultant

The Scion Group•Orlando, FL

5d•Onsite

About The Position

The Experience Team Member (ETM) supports The Scion Group’s student-living communities by delivering an exceptional customer experience and building strong community partnerships. The role combines marketing, relationship building, administration, and customer service in a fast-paced, agile collegiate environment. The position is based at the assigned property and includes daytime business hours and an after-hours on-call rotation. The company is unable to sponsor visas and considers candidates eligible to work in the United States.

Requirements

Customer-centric mindset.
Agility and flexibility in a frequently changing environment.
Strong communication and interpersonal skills when working with a diverse population.
Reliability and self-discipline.
Availability to work during summer, holidays, and Turn periods.
Eligibility to work in the United States; visa sponsorship is not available.

Responsibilities

Prioritize customer interactions and communication, and provide community and amenity tours.
Provide the management team with feedback on sales barriers and customer objections.
Carry out sales and engagement initiatives as directed by management.
Recommend local marketing opportunities and messaging.
Assist with social media and communications on various platforms to engage customers.
Help plan, promote, and execute customer experience and engagement initiatives and other marketing opportunities.
Represent the community positively and professionally, both in and out of the office.
Maintain knowledge of the community, local market, and relevant policies.
Log, file, and retrieve customer packages.
Assist with opening, closing, and maintaining the office, clubhouse, grounds, and amenities, including general housekeeping.
Schedule and follow up on maintenance requests to support timely resolution.
Maintain office organization and cleanliness.
Assist with after-hours lockout duties as required.