Leasing Consultant

Hawthorne Residential Partners • Clayton, NC

5d

About The Position

Hawthorne Leasing Consultants, also called Leasing & Live It Specialists, serve as the face of the apartment community and ambassadors of the company’s Live It culture. The role focuses on creating positive experiences and connections for prospective and current residents through apartment tours, leasing support, resident events, and responses to inquiries. Leasing Consultants help prospects choose the community, support occupancy and renewal goals, and contribute to a welcoming community environment. They also assist with property marketing and stay informed about local market trends and competing properties.

The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license.
• Positive, enthusiastic, passionate, and driven approach to daily work.
• Clear communication skills in person, over the phone, and online.
• Commitment to excellent customer service and the company’s Live It culture of kindness, community, and connection.
• Ability to connect with people, overcome objections, and persuade prospects.
• Willingness to be coached on Hawthorne’s standard Live It practices.
• Evening and weekend availability may be required for resident events or community needs.

Nice To Haves

• One year of customer service, sales, and/or apartment leasing experience is preferred but not required.
• Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

• Greet prospective residents warmly and professionally.
• Conduct personalized apartment tours that communicate the community’s lifestyle and value.
• Respond promptly and thoroughly to phone, email, and web inquiries.
• Follow up with leads, build relationships, understand prospect needs, and convert leads to leases.
• Complete leasing applications, verifications, and new move-in paperwork accurately.
• Contribute to community occupancy and renewal goals.
• Coordinate and attend resident events and community engagement initiatives.
• Respond to resident questions and concerns with empathy and efficiency.
• Help maintain clean, welcoming office and common areas.
• Assist in marketing the property through social media and community outreach.
• Stay informed about local market trends and competitor properties.

Benefits

• Monthly leasing and renewal commissions and leasing incentive programs in addition to hourly compensation.
• Career Path Program and Learning and Development support for career growth.
• Free dental insurance.
• Medical and vision coverage plans.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including the employee’s birthday.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• Telehealth access to doctors 24/7/365.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED