Hotel Server Jobs

About The Position

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality and show initiative.
• Maintain a friendly and warm demeanor and a high standard of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

• Hotel or related-field experience.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Know the organization and functions of the restaurant(s), lounges, and Room Service.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Serve guests' food and beverage requirements attentively, courteously, and efficiently.
• Pre-bus tables by removing soiled dishes after each course.
• Know and use the P.O.S. system.
• Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
• Complete opening and closing procedures and assigned side work according to checklists and station rotation.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least three-quarters full.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Upsell food, beverages, and promotional items.
• Know the locations of fire extinguishers and how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and trainings; maintain regular attendance and proper uniform and grooming.
• Comply with hotel standards and regulations, support safe and efficient operations, and help identify and resolve problem areas.
• Handle problems by anticipating, preventing, identifying, and solving them as needed.
• Maintain confidentiality, show initiative, and anticipate guest or operational needs.
• Cross-train in other hotel-related areas and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law