In Room Server

E11EVEN Club Hotel & Residences • Miami, FL

22h

About The Position

The In-Room Dining Server at E11EVEN Club Hotel & Residences answers In-Room Dining (IRD) telephone calls, records orders accurately, communicates orders to service and culinary teams for prompt and accurate delivery, and delivers amenities to guest rooms. The role also supports guest service, order coordination, payment processing, tray setup and cleanup, stocking, and maintaining an organized work area.

Requirements

• High school education or equivalent.
• One to two years of experience as a telephone operator or order taker in the hospitality and/or food and beverage industry, or equivalent.
• Ability to communicate with guests and anticipate their needs.
• Ability to smile and naturally defuse anger.
• Ability to multitask with strong attention to detail.
• Enthusiastic and positive personality.
• Strong knowledge of customer service and beverage products and services.
• Ability to work weekends and holidays.

Responsibilities

• Post orders correctly in the POS system for communication to the service and kitchen teams.
• Inform guests about promotions and daily specials, provide recommendations and alternatives, and use upselling techniques when applicable.
• Maintain knowledge of the In-Room Dining menu, promotions in other food and beverage outlets, and the hotel’s services, facilities, and products.
• Communicate with the kitchen about menu questions, wait times, recooks, and product availability.
• Provide estimated delivery times using the system established by the F&B Manager and Kitchen Leadership; if an order has not been sent by the estimated time, call the guest to apologize and provide an updated delivery time.
• Assist with tray setup, tray cleanup, and supply stocking.
• Deliver amenities to guest rooms, follow up on deliveries, and remove VIP amenities from rooms in the case of a no-show.
• Coordinate with other In-Room Dining Servers and Minibar Attendants.
• Settle IRD and hospitality checks using the correct payment method, balance paid-outs and daily receipts at shift end, and submit cash deposits according to policy.
• Handle guest inquiries, complaints, and issues professionally, and report guest feedback to the manager.
• Provide a proper handover to the next shift and the on-duty F&B manager.
• Keep the work area clean and organized, and report cleanliness or maintenance issues to the immediate supervisor.
• Serve as a backup to the Host/Hostess as needed.
• Perform other related duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED