Overnight In Room Server
About The Position
The Overnight In-Room Dining (IRD) Server delivers luxury food and beverage service to guest rooms and private residential condominiums during late-night and early-morning hours. Working independently in a high-end property, the server presents overnight orders flawlessly, executes them accurately, and provides prompt, discreet service that reflects refined hospitality standards. The position includes assembling and delivering orders, setting up meals in guest accommodations, retrieving used service items, taking phone orders, processing charges, maintaining clean and stocked service areas, and coordinating with the overnight kitchen team.
Requirements
- Minimum 1 to 3 years of food and beverage service experience.
- Ability to push heavy rolling carts, walk long corridors, stand, and lift trays weighing up to 30–40 pounds throughout an overnight shift.
- Impeccable grooming, refined verbal communication skills, and a calm, reassuring demeanor when interacting with tired or late-arriving guests.
- Comfort operating handheld POS terminals and room service management software.
- Flexibility to work overnight shifts, weekends, and holidays as required by 24/7 hotel operations.
Nice To Haves
- Food and beverage service experience in a luxury hotel, upscale restaurant, or high-end resort room service operation.
Responsibilities
- Assemble, inspect, and deliver overnight food and beverage orders on upscale trays or heated IRD trolleys, with fine linens, silverware, and appropriate condiments.
- Set up meals discreetly in guest rooms or residential suites according to luxury hotel standards; offer to open wine, uncover dishes, or adjust lighting and climate controls.
- Conduct regular floor sweeps to retrieve used IRD trays, carts, and glassware from guest hallways and service landings quietly and promptly.
- Maintain professionalism, privacy, and polite etiquette when accessing occupied guest rooms or residences late at night.
- Answer overnight room service calls, take accurate orders, accommodate dietary requests, and upsell premium beverages or desserts.
- Process guest and resident folio charges accurately through the property management system and obtain required signatures.
- Coordinate with the overnight kitchen supervisor or cook to ensure orders are dispatched quickly, accurately, and at proper temperatures.
- Keep the IRD pantry, hot box equipment, and staging areas clean, sanitized, and stocked with glassware, napkins, and cutlery.
- Complete night audit logs, track late-night guest preferences, and share maintenance or security notes with the morning guest experience team.
- Perform other related duties as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
