Restaurant Server

E11EVEN Club Hotel & Residences • Miami, FL

20h • Onsite

About The Position

The Restaurant Server provides high-quality service to guests in an attentive, courteous, and efficient manner. The role receives and delivers food and beverage orders, collects payments, and helps ensure overall guest satisfaction at E11EVEN Club Hotel & Residences in Miami. The position involves knowledge of restaurant and lounge operations, menus and specials, and point-of-sale procedures, as well as opening, closing, and side-work duties. The server must maintain a friendly, service-oriented demeanor and comply with hotel standards and operating procedures.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality and show initiative.
• Maintain a friendly and warm demeanor and a high standard of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

• Hotel or related-field experience.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Know the organization and functions of the restaurant(s), lounges, and Room Service.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Serve guests' food and beverage requirements attentively, courteously, and efficiently.
• Pre-bus tables by removing soiled dishes after each course.
• Know and use the P.O.S. system.
• Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
• Complete opening and closing procedures and assigned side work according to checklists and station rotation.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least three-quarters full.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Upsell food, beverages, and promotional items.
• Know the locations of fire extinguishers and how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and trainings; maintain regular attendance and proper uniform and grooming.
• Comply with hotel standards and regulations, support safe and efficient operations, and help identify and resolve problem areas.
• Handle problems by anticipating, preventing, identifying, and solving them as needed.
• Maintain confidentiality, show initiative, and anticipate guest or operational needs.
• Cross-train in other hotel-related areas and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED