Restaurant Server

DRIFTWOOD HOSPITALITY MANAGEMENT•Pittsburgh, PA

About The Position

The Restaurant Server provides food and beverage service, including taking orders and delivering items, in a friendly, courteous, helpful, timely, and professional manner to support high guest satisfaction. The role is at the Pittsburgh Sheraton in Pittsburgh, Pennsylvania. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational needs. Servers greet guests, explain specials and promotions, maintain clean and properly set stations, enter and verify orders, collect orders from the kitchen, and deliver them with appropriate condiments. They replenish beverages, check guest satisfaction, promote desserts and specialty coffees, help clear and reset tables, complete side work, and perform assigned cleaning. The role also includes presenting checks, following company policies and safety procedures, reporting hazards and incidents, maintaining a neat and well-groomed appearance, and assisting other restaurant personnel as needed.

Requirements

Knowledge of State, Federal, and Corporate liquor regulations concerning service to minors and intoxicated guests.
Current Food Handler Card or currently in the process of being certified.
Valid TABC license.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings and service ware.
Basic English sufficient to understand customer inquiries and communicate simple instructions.
Ability to understand and apply written product-labeling instructions for safe use of products and processes.
Ability to remember, recite, and promote menu items.
Ability to operate beverage equipment, such as a coffee maker.
Ability to transport up to 30 pounds through a crowded room continuously throughout the shift.
Ability to lift up to 30 pounds.
Ability to stand and walk constantly, and to twist, bend, stoop, reach, talk, hear, see, and smile frequently.

Responsibilities

Greet guests courteously and explain specials and restaurant promotions.
Check the station before, during, and after shifts to ensure proper setup and cleanliness.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, confirm accuracy, and deliver them with appropriate condiments.
Follow liquor regulations concerning service to minors and intoxicated guests.
Replenish beverages and check with guests regarding their satisfaction.
Market and serve dessert items or specialty coffees upon request.
Assist bus staff with clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking.
Perform assigned cleaning tasks using standard hotel cleaning products and follow health standards.
Present checks promptly.
Follow company policies and safety and security procedures; know fire-prevention and emergency procedures; use protective equipment; and report unsafe conditions, accidents, injuries, near-misses, and property damage or loss.
Maintain a neat, clean, and well-groomed appearance.
Perform related duties as requested by a supervisor or manager and assist other restaurant personnel when needed.