Server, Restaurant

MCR Hotels•Jackson, TN

9d•Onsite

About The Position

The Server is responsible for providing prompt, friendly, and accurate food service to guests. The role takes food and beverage orders, serves food and drinks, and processes guest payments. Servers also prepare coffee and other specialty drinks, keep tables and restaurant areas clean, and support the hotel’s standards for guest satisfaction, cleanliness, product consistency, and teamwork. Team members are expected to greet guests warmly, respond to requests, handle challenging guest situations with hospitality and urgency, and maintain knowledge of hotel amenities and current menu offerings. They must complete operational checklists and shift handover reports accurately and on time, maintain an approved clean uniform and nametag, and communicate and collaborate professionally. The position may also involve helping clean guest rooms or public spaces as needed. The role requires a positive attitude, willingness to learn, ability to follow instructions and meet deadlines, and availability for a flexible schedule that may include days, nights, weekends, and holidays. Physical demands include standing and walking for extended periods, repetitive hand and wrist movements, and carrying supplies and other items. Employees must communicate effectively in English and follow scheduling, timekeeping, and break procedures.

Requirements

A positive attitude and willingness to learn.
Ability to follow instructions and assigned tasks and meet deadlines.
Ability to provide friendly service to guests.
Availability for a flexible schedule, including days, nights, weekends, and holidays, according to hotel needs.
Ability to arrive on time for shifts and follow timekeeping and break procedures.
Ability to read, write, understand, and communicate effectively in English.
Ability to stand and walk for sustained periods, perform repetitive wrist, hand, and finger movements, and carry supplies and other items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly and describe food and beverage options clearly and accurately.
Take and enter food and beverage orders into the computer system.
Deliver hot, made-to-order items from the kitchen to guests’ tables.
Process guest payments accurately.
Prepare coffee and other specialized drinks.
Observe diners and respond to their requests.
Escort guests to tables as needed.
Clear, clean, and reset dining tables as needed.
Complete daily inventory preparation sheets and other permitted side work.
Maintain knowledge of current food and beverage offerings and hotel hours and amenities.
Follow food safety and handling procedures, including product rotation, dating, labeling, and cleaning.
Help maintain the cleanliness and organization of the restaurant and surrounding areas.
Keep work areas clean and organized and assist with cleaning guest rooms or public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Communicate and collaborate professionally with team members and contribute to guest satisfaction.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Follow assigned schedules and procedures for clocking in, clocking out, breaks, and reporting absences.