Restaurant Server

Westin (Crestline Hotels and Resorts)•Virginia Beach, VA

13d•$5 - $5

About The Position

The Restaurant Server takes food and beverage orders and retrieves and serves alcoholic and non-alcoholic beverages and food to guest tables according to hotel specifications. The role provides courteous, efficient service and supports guest satisfaction and hospitality excellence. The server collects payments and assists with maintaining the restaurant area and equipment. The position may offer career progression to F&B Supervisor, F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, or VP of Food & Beverage.

Requirements

High school graduate, GED, or equivalent work experience.
Good understanding of the English language.
Previous guest or customer relations experience.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
Ability to input and access information using the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service is preferred.

Responsibilities

Check with customers to ensure they are enjoying their meals and address problems.
Collect payments from customers.
Record patrons’ food orders on order slips, memorize them, or enter them into computers for transmittal to kitchen staff.
Prepare checks itemizing meal costs and sales taxes.
Take food and beverage orders from patrons.
Check patrons’ identification to confirm they meet the minimum age requirements for consuming alcoholic beverages.
Serve food and beverages and prepare or serve specialty dishes at tables as required.
Present menus, answer questions about menu items, and make recommendations upon request.
Clean tables and counters after patrons finish dining.
Prepare hot, cold, and mixed drinks and chill bottles of wine.
Roll silverware and set up food stations or dining areas for the next shift or large parties.
Inform customers of daily specials.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain menu preparation, ingredients, and cooking methods.
Prepare tables for meals, including setting linens, silverware, and glassware.
Clear dishes and glasses and take them to the kitchen for cleaning.
Assist the host or hostess by answering phones for reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, including sweeping and mopping floors, vacuuming carpet, tidying the server station, taking out trash, and checking and cleaning the bathroom.
Bring wine selections and appropriate glasses to tables and pour wine for customers.
Perform food preparation duties, including preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Garnish and decorate dishes before serving.
Refill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including directions.