Hotel Manager Jobs

About The Position

Requirements

• College degree or equivalent required in related field
• Two years of previous hotel front desk experience required
• Ability to speak, read, and write fluent English; other languages beneficial
• Professional verbal and written communication skills
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
• Problem solving, reasoning, motivating, organizational and training abilities preferred
• Experience with Microsoft Office and Opera systems required
• Frequently standing up, bending, climbing, kneeling, and moving about the facility
• Carrying, lifting or pulling items weighing up to 50 pounds
• Frequently handling objects and equipment
• Will be required to work mornings, evening, weekends, and holidays

Responsibilities

• Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions
• Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
• Responsible for the supervision of the security of cash, credit card transactions, and guest information
• Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system to maximize revenue through occupancy and rate adjustments based on market conditions
• Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
• Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Regularly sell hotel rooms through direct client contact
• Ensure all shifts are adequately staffed and arranges coverage of shifts should an absence occur
• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
• Perform other duties as assigned

Benefits

• Competitive salary
• Annual review with increase potential
• 401k program with company match