Hotel Manager Jobs

About The Position

Requirements

• At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
• Supervisory experience is required.
• Proficiency in Windows and company-approved spreadsheet and word-processing software.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain regular attendance and comply with company standards and hotel scheduling needs.
• Ability to attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
• Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.
• Ability to comply with company standards and regulations for safe and efficient hotel operations.
• Ability to work long hours sometimes.
• Medium physical work: exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Respond to guest requests, problems, complaints, and accidents efficiently, and follow up to ensure guest satisfaction.
• Motivate, coach, counsel, discipline, interview, hire, and train Housekeeping personnel in accordance with company procedures.
• Ensure compliance with training requirements and sign-off of Service Standards by Position competencies.
• Maintain scheduled cleaning programs and detailed checklists, and ensure guest rooms, public areas, and back-of-house areas meet company standards.
• Assist with maintaining housekeeping equipment and complying with corporate Risk Management standards.
• Manage large guestroom turns and group check-in or check-out days, and monitor out-of-order, out-of-service, discrepant, and show rooms.
• Inspect rooms daily, including rooms with supervisors, and assist the Director of Housekeeping with VIP-room inspections before guest arrival.
• Maintain departmental opening and closing procedures and carry a pager at all times.
• Order and maintain appropriate pars of Housekeeping and Laundry supplies and amenities; conduct monthly and quarterly inventories.
• Monitor work orders, submit them to Engineering, and follow up to ensure completion.
• Conduct pre-shift meetings and provide training at staff meetings on a rotational basis.
• Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
• Assist with reviewing employee hours for payroll and preparing schedules based on business forecasts, payroll budgets, and productivity requirements.
• Follow procedures for purchase orders, invoice vouchering, and checkbook accounting, and maintain organized records and filing systems.
• Maintain communication with Guest Services and other departments, and promote professional working relationships and open communication.
• Implement company policies and house rules, and ensure proper use of pagers, radios, radio etiquette, and key-control procedures.
• Monitor VIPs, special guests, special requests, guest privacy and security, and the Lost and Found process.
• Review the Housekeeping log book and Guest Request log daily and contribute to guest-service and audit scores.
• Use telephone and computer systems to report and verify room status.
• Record valet laundry and review incoming laundry to ensure all items have been returned.
• Store, secure, and issue supplies to meet business demands and ensure regular maintenance and cleaning projects are completed biannually.
• Attend required meetings and trainings, participate in Manager on Duty coverage as required, and maintain regular attendance and professional grooming.
• Identify productivity or operational problems and help implement solutions while maintaining overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Additional location-specific paid holidays, vacation, and sick leave for eligible employees in Washington, Colorado, and California