Flex Manager

Hotel Management & Consulting•Charlotte, NC

About The Position

Hotel Management & Consulting is seeking a Flex Manager to serve as Acting General Manager or Assistant General Manager at assigned properties that need coverage. In that capacity, the Flex Manager performs the duties of the relevant role, leading a productive team, supporting operational and resident-service standards, and creating a positive work environment and welcoming atmosphere for guests. The position may require covering various hotel roles and working regular, evening, or weekend hours.

Requirements

At least 1 year of hotel Assistant Manager experience; extended-stay hotel experience is preferred.
Proficiency with the Medallia portal and Microsoft Office.
Strong team-building and communication abilities.
Strong organizational, time-management, and problem-solving skills.
Excellent oral and written communication skills.
Valid driver’s license.
Ability to lift, push, and pull up to 50 pounds.
Ability to occasionally lift office products and supplies weighing up to 20 pounds.

Nice To Haves

Bachelor’s degree preferred.
Extended-stay hotel experience preferred.

Responsibilities

Recruit and make hiring decisions for internal positions while maintaining appropriate staffing levels.
Execute and manage company programs, processes, guidelines, and policies.
Select, train, counsel, and motivate team members; follow progressive disciplinary steps and document actions as needed, up to and including termination.
Promote attentive team-member conduct and ensure hotel staff are trained in property emergency and accident procedures.
Achieve established revenue goals and maximize hotel profitability.
Manage labor standards and payroll.
Collect outstanding balances from in-house guests, direct-bill accounts, and vending vendors.
Review property payroll biweekly, transmittals, front-office paperwork, and reports.
Authorize direct-bill accounts and monitor Accounts Receivable administration.
Follow appropriate cash-control procedures.
Manage hotel sales and marketing, including knowledge of the hotel’s surroundings and local area.
Facilitate property lead-management processes and complete sales and marketing objectives each Wednesday.
Manage and follow up on sales leads.
Review studio inventory management to maximize studio revenue.
Deliver exceptional guest service and maintain hotel cleanliness.
Resolve guest-related issues promptly and as expected.
Keep the property safe, clean, in good condition, and guest-ready.
Ensure the security needs of the property and residents are met.