FLEX Manager, Hotel Transitions

Marriott•Bethesda, MD

2d•$32 - $50

About The Position

The FLEX Manager, Hotel Transitions supports transitions of Marriott International hotels across all brands in the US and Canada, with a focus on hotel terminations and relicensing. The role partners with Legal, Development Asset Management, Owner Franchise Services (OFS), Accenture, hotel teams, and other stakeholders involved in transition execution. It reports to the Senior Team Leader, Openings & Transitions. The assignment is temporary and runs through 04/01/2027. Travel may be required up to 40% of the time. The position provides project management and remote support for hotel relicensing and terminations, overseeing access and registration processes, hotel performance reviews, transition communications, training, system exits, and coordination across Marriott teams. It supports brand integrity, guest service, and data management throughout transitions and serves as an escalation point for owners and franchisees with system access issues.

Requirements

At least 3 years of experience in hotel operations.
Project and process management experience.
Strong hotel or market experience and/or knowledge, including familiarity with Marriott lodging products and brands.

Nice To Haves

Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major.
Hotel Front Office or Rooms operations experience.
Experience with and strong working knowledge of Marriott systems, including MARSHA, Stay PMS, FOSSE, FSPMS, Lightspeed, Opera, OneYield, MiNT, guestVoice, Empower, Land-It, Digital Learning Zone, Product Catalog, Identity Shoppe, SNOW, and OASIS.

Responsibilities

Provide multi-unit project management support for hotel relicensing and terminations, typically 100–130 annually.
Provide remote relicensing support through email, calls, webinars, and Microsoft Teams, including video conferences with hotels undergoing management changes.
Oversee EID creation, business application registration, user-access audits, and access removal and registration for incoming management companies.
Review hotel performance in digital performance, guestVoice, loyalty, and accountability; discuss best practices and focus areas.
Coordinate initial owner and manager contact, send email notifications, and conduct introduction calls about the Management Transition Support program.
Identify transition support needs, conduct quarterly program reviews, recommend process and document changes, and implement initiatives for multiple properties transacting in a portfolio at once.
Design tools and resources for training and post-transition support, and coordinate training for incoming management companies.
Manage system exits for hotel terminations, ensuring brand integrity, guest service, and data management in partnership with Marriott Bonvoy Redemption and Legal; provide data content for term agreements.
Coordinate Marriott communications about divestitures, sales closings, reservation systems, guest notifications, shared services, and removal of proprietary items.
Develop and maintain relationships with internal transition stakeholders and conduct quarterly calls to ensure the program supports Marriott’s strategic focus.
Travel to terminating hotels to facilitate the Exit Walk and complete the Exit Walk Report.
Liaise with Executive Excellence, Marriott Franchise Account Executives, and Area Vice Presidents to provide updates and feedback on new franchise accounts.
Participate in testing new applications for the franchise community, such as Marriott Identity Portal and mDASH.
Serve as an escalation point for owners and franchisees needing system access assistance, including ServiceNow (SNOW) ticket management.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage for full-time positions
Dental coverage for full-time positions
Vision coverage for full-time positions
Health care flexible spending account for full-time positions
Dependent care flexible spending account for full-time positions
Life insurance for full-time positions
Disability insurance for full-time positions
Accident insurance for full-time positions
Adoption expense reimbursements for full-time positions
Paid parental leave for full-time positions
Washington employees accrue paid sick leave and 0.0384 PTO balance for every hour worked, and are eligible for at least 9 holidays annually.