Flex Manager

HMC (Hotel Management and Consulting, Inc. (HMC))•Charlotte, NC

2d•$45,000 - $55,000

About The Position

Hotel Management & Consulting is seeking a Flex Manager to serve as Acting General Manager or Assistant General Manager at assigned properties in need. The Flex Manager performs the duties of the General Manager or Assistant General Manager, leading a productive team that meets operational and resident service standards. The role fosters a positive, energetic working environment and a warm, inviting atmosphere for guests. The company describes its culture as performance-based, balancing hard work with respect for personal life. It offers equal opportunity and merit-based advancement and operates with a small, efficient team of hospitality professionals. This role may involve regular, evening, and weekend work, as well as covering various hotel positions.

Requirements

At least 1 year of Hotel Assistant Manager experience.
Proficiency with the Medallia portal and Microsoft Office.
Excellent team-building and communication abilities.
Strong organizational, time-management, and problem-solving skills.
Excellent oral and written communication skills.
Valid driver's license.

Nice To Haves

Bachelor's degree preferred.
Experience in an extended-stay hotel preferred.

Responsibilities

Make recruitment and hiring decisions for internal positions and maintain appropriate staffing levels.
Execute and manage company programs, processes, guidelines, and policies.
Select, train, counsel, and motivate team members; follow progressive disciplinary steps and document actions as needed, up to and including termination.
Promote an attentive attitude among team members.
Know and follow property emergency and accident procedures, including training hotel staff.
Achieve established revenue goals and maximize hotel profitability.
Manage labor standards and payroll.
Collect monies from in-house guest balances, direct bills, and vending vendors.
Review property payroll biweekly, transmittals, and other front office paperwork and reports.
Authorize direct bill accounts and monitor Accounts Receivable administration.
Follow cash control procedures.
Handle hotel sales and marketing, including maintaining in-depth knowledge of the hotel surroundings and local area.
Facilitate property lead management processes and complete sales and marketing objectives each Wednesday.
Manage and follow up on all sales leads.
Review studio inventory management to maximize studio revenue.
Promote and deliver exceptional guest service and hotel cleanliness.
Resolve guest-related issues promptly and as expected.
Maintain the property in a safe, clean, well-maintained, and guest-ready condition.
Ensure the security needs of the property and residents are met.