Hotel Assistant General Manager

Lodging Dynamics • San Diego, CA

1d • Onsite

About The Position

The Hotel Assistant General Manager is based at two San Diego properties: the Hilton Garden Inn and Homewood Suites San Diego Downtown. This role oversees daily hotel operations, managing and leading the front office, housekeeping, and on-property human resource operations. The Assistant General Manager supports property goals and optimal guest satisfaction while ensuring team members meet or exceed hospitality requirements.

The position includes becoming familiar with the property and its associates, then working within hotel operations and contributing to the hotel's success. Employment is contingent upon successfully completing a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify an applicant; the nature of the offense and job-related requirements will be considered.

Requirements

• At least 3 years of hotel management experience in guest services, front desk, or a related hotel professional area.
• Excellent interpersonal skills, including excellent verbal and written communication skills.
• Ability to take on leadership roles.
• Proactive approach, strong multitasking skills, and conflict-resolution ability.
• Ability to work well in a team environment and present a professional demeanor.
• Successful completion of a background check is required for employment.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Oversee daily hotel operations, including front office, housekeeping, and on-property human resource operations.
• Ensure new team members receive thorough and timely orientations.
• Ensure team members meet or exceed hospitality requirements.
• Lead specific teams while helping meet or exceed property goals, including optimal guest satisfaction.
• Interview, hire, train, and evaluate team members; resolve problems, maintain open communication, and enforce progressive discipline when required.
• Direct the work of Front Desk and Housekeeping team members and resolve their issues or problems to ensure a quality operation.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems.

Benefits

• Paid time off.
• Health benefits.
• Dental benefits.
• Vision benefits.
• 401(k).
• Other supplemental benefits.
• Leadership development program and growth opportunities.
• People-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed