General Manager - Hotel

Kimpton Hotels & Restaurants•Nashville, TN

19h

About The Position

The General Manager is responsible for maximizing the hotel's financial performance while providing the highest possible quality of guest service and product and encouraging a positive work environment for all employees. The role leads the property's operating departments and supports Kimpton's values, teamwork, and performance. The General Manager develops and implements sales and marketing strategies, partners with the ownership group on business-growth projects, supports guest satisfaction and resolution, and works with the restaurant and/or spa to promote the success of the entire property. The role also safeguards hotel assets through maintenance, security, housekeeping, and capital-budgeting programs; oversees financial reporting and controls; plans staffing and operating costs against forecasts; and reviews operating expenses. The position supervises and develops operating departments, including Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting, and People and Culture. Management duties include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Requirements

2 to 4 years of upper-level management experience in hospitality.
Ability to encourage, lead, and manage a team by example.
High level of creativity, enthusiasm, and flexibility.
Strong computer skills, including Word and Excel.
Excellent interpersonal skills, both internally and externally.
Ability to convert vision into specific and tangible actions that benefit the property.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Develop, implement, monitor, and participate in comprehensive sales and marketing strategies to maximize hotel occupancy and average rates.
Work with the ownership group to strategize and implement projects that support business growth.
Coordinate guest satisfaction efforts and guest resolutions.
Maintain a cross-relationship with the restaurant and/or spa and work as a team to promote the success of the entire property.
Protect and enhance hotel assets through maintenance, security, housekeeping, and capital-budgeting programs.
Ensure timely and accurate completion of period-end financial statements and reports, with controls for proper handling and accounting of hotel receipts.
Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond with forecasted sales and costs.
Review and approve operating expenses.
Perform other tasks as necessary to achieve the organization's financial goals, such as networking, attending local industry events, and community relations.
Supervise and develop the performance of operating departments, including Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting, and People and Culture.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.