Hotel General Manager

SpringHill Suites (Kinseth Hospitality)•Cheyenne, WY

9d•$70,000 - $85,000

About The Position

The Hotel General Manager oversees the hotel’s operations, financial performance, staff, service standards, and compliance with Kinseth Hotel Corporation (KHC) policies, applicable laws, and franchise requirements. The role manages budgets and departmental performance, coordinates with subordinate managers and the Director of Operations, and works with corporate support staff as needed. The General Manager leads employee recruitment, hiring, training, development, and relations; oversees safety programs; and is responsible for guest satisfaction, property appearance, and timely resolution of complaints. The position manages subordinate supervisors and employees across the Housekeeping, Maintenance, Food & Beverage, Front Desk, and Sales departments, and follows all KHC and property-specific policies and standards.

Requirements

Ability to carry out the essential duties and supervisory responsibilities described in the posting.
Ability to meet the stated physical demands, including occasionally lifting or moving up to 50 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Must follow safety precautions and KHC policies, maintain a professional image, and report to work as scheduled.

Responsibilities

Reinforce standards for personnel administration and performance in compliance with KHC policies and applicable laws, as well as standards for guest service, room rates, advertising, publicity, sales goals, credit, food selection and service where applicable, and target patronage.
Oversee the business unit’s financial performance, including revenue management, accounts payable and receivable, payroll, cash handling, and purchasing; communicate with corporate support staff as needed.
Develop and manage operating budgets with subordinate managers and the Director of Operations.
Ensure compliance with franchise agreements through inspections of quality and service programs; accurate and timely franchise reporting; attention to new standards and capital needs; and timely responses to guest relations cases.
Monitor recruitment, hiring, training, development, and orientation of hotel employees; oversee employee relations and provide leadership to staff.
Oversee compliance with safety training and programs, including MSDS status, lockout/tagout, safety committees, blood-borne pathogen prevention, fire and tornado procedures, and general safety.
Control funds, authorize expenditures, and assist with departmental budget planning.
Ensure employees understand and are offered benefits during initial eligibility windows or open enrollment periods.
Hold weekly staff meetings and hold department heads accountable for revenue and departmental meetings.
Schedule and oversee the Manager on Duty system.
Monitor and report local market changes and competitive trends affecting business unit performance to the Director of Operations.
Approve supply and equipment purchases within KHC purchasing guidelines.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Respond to guest complaints and resolve problems promptly to support guest satisfaction.
Promote guest satisfaction through customer service, training, and timely follow-up.
Follow KHC handbook and property-specific policies and standards, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Manage and direct subordinate supervisors and departments; interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.