Hotel General Manager

Indus Hospitality Group, Inc•Village of Newark, NY

About The Position

The Hotel General Manager oversees all aspects of hotel operations to provide exceptional guest experiences and maintain high standards of service, cleanliness, and hospitality. The role manages daily operations, coordinates departments, supervises staff, optimizes financial performance, and ensures compliance with company policies and applicable regulations. The General Manager also contributes to budgeting, marketing, and strategic planning to support profitability and the hotel's reputation.

Requirements

Three to five years of related experience and/or training.
Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience.

Responsibilities

Direct, train, and mentor associates, and observe performance to ensure compliance with hotel policies and operating procedures.
Implement, follow, and support initiatives, perspectives, and programs directed by the owner and brand.
Monitor customer service by speaking with guests, reviewing satisfaction surveys, and observing associates.
Actively promote the hotel and company.
Assist in developing sales strategies and action plans.
Develop and maintain positive business relationships with guests, vendors, and other external partners.
Conduct regular property inspections to ensure standards are met.
Answer inquiries about hotel policies and services.
Understand, support, and administer applicable state and local laws and codes governing innkeeping and associate relations.
Develop and maintain the hotel budget, working to meet or exceed financial and budgetary goals.
Facilitate ongoing communication and collaboration with associates.
Perform administrative tasks, including maintaining supply inventory, processing hotel payroll, and handling accounting and purchasing functions.
Maintain up-to-date records and files.
Provide information about hotel hours and available services, including restaurant, lounge, and room service.
Ensure cleanliness throughout the hotel.
Check fixtures, equipment, and property conditions for proper operation, settings, and maintenance, and report deficiencies.