Hotel General Manager

Sage Hospitality•Portland, OR

1d•Onsite

About The Position

Sage Hospitality Group is hiring a Hotel General Manager for the AC Hotel by Marriott Portland Downtown. The General Manager has overall responsibility for hotel operations, including profitability, guest service, product quality, cleanliness, and property maintenance. The role leads the hotel’s Executive Committee and departments, setting objectives and ensuring that operations reflect the hotel’s smart, neighborhood-informed approach to hospitality. The General Manager develops and manages operating budgets, forecasts, financial reviews, pricing, sales and marketing plans, and business strategies. The role oversees staff relations, hiring, performance evaluation, development, cost controls, wage and salary administration, guest service standards, property inspections and preventive maintenance. Responsibilities also include sales and food-and-beverage performance, credit practices, front-office results, community relations, and implementation of company policies and procedures. The hotel’s concept combines European-influenced urban minimalism, a craft cocktail and culinary identity, smart functionality, integration with Portland culture, and an upper-midscale position with a lifestyle-hotel personality. Sage Hospitality emphasizes welcoming and inclusive environments, kindness, hospitality, excellence, and meaningful connections.

Requirements

Four-year college degree or equivalent education and experience.
Previous experience as a General Manager or Assistant General Manager at a hotel of similar size and type.
Previous experience as a Department Head at the same facility.
Advanced knowledge of hospitality and business management.
Considerable working knowledge of other major business areas and ability to integrate and communicate that information.
Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
Ability to make decisions with general policies and procedures as guidance and keep the General Manager informed of general direction.
Highly developed communication skills, including the ability to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients.
Excellent spoken and written communication skills for communicating with managers, guests, and employees.
Excellent literacy skills for reports, policies, and procedures.
Vision sufficient to visually inspect the hotel.
Mobility to walk through the front and back of the hotel and physical ability to regularly inspect interior and exterior areas of the facility.
Ability to climb approximately 20–30 steps for about 10% of the week.

Responsibilities

Lead and coordinate the Executive Committee, communicating with department leaders and helping identify solutions to hotel problems and opportunities.
Develop the annual operating budget and ensure achievement of revenue, cost, and profit targets through accounting practices and expenditure controls.
Set quarterly written priorities and objectives for department heads, follow up on implementation, and take corrective action when objectives are not met.
Prepare monthly operating staff and cost forecasts and guide department heads in business planning based on forecasted sales and costs.
Review monthly financial statements, approve expenses in other-expense categories, and regularly assess major expenditures.
Build staff morale and loyalty, communicate with and support employee development, remain visible and available to hourly employees, and attend department employee meetings when possible.
Conduct performance appraisals and development plans for management staff; address substandard performance with improvement, corrective, or disciplinary measures.
Ensure hotel management staff have the experience, knowledge, and ability required for their roles.
Review cost controls and ensure adherence to protect hotel property and assets.
Review wage and salary increases for compliance with company wage scales and compensation philosophies.
Review future room-night and banquet bookings quarterly, identify weak periods, and implement yield-management practices.
Review pricing quarterly across rooms, restaurant, lounge, and banquet areas; recommend and implement price increases in a timely manner.
Personally inspect guest rooms, public areas, back-of-house areas, and banquet setups; establish corrective-action lists for relevant departments.
Set and implement guest-service standards, lead by example, and periodically assess service issues and corrective actions.
Ensure an ongoing preventive-maintenance program for the facility, landscape, and equipment.
Develop the annual sales and marketing plan and monitor its implementation.
Review sales solicitation, room-night productivity, group room rates, individual productivity, and market mix; guide the sales team and take corrective action as needed.
Participate in soliciting key accounts by reviewing contracts and meeting or communicating with account contacts.
Monitor food-and-beverage promotions and sales levels and take corrective action when needed.
Maintain credit policies in Front Office, Sales, and Catering; attend credit meetings, help develop action plans, supervise major-account collections, review aging reports, and approve write-offs.
Review Front Office results to maximize room revenue and address problem areas.
Represent the hotel in the local community as a supportive corporate citizen.
Ensure company policies and procedures are implemented throughout the hotel.