Hotel General Manager

Kinseth Hospitality•Cheyenne, WY

About The Position

The Hotel General Manager oversees the hotel’s operational, financial, personnel, service, and guest-relations performance. The role ensures hotel operations comply with Kinseth Hotel Corporation policies and procedures, applicable laws, and franchise requirements. The General Manager manages budgets and financial functions, monitors service and property standards, and coordinates with subordinate managers and corporate support staff. The position leads recruitment, hiring, training, development, employee relations, safety programs, and communication across hotel departments. It supervises department heads and other employees, responds to guest complaints, and works to maintain guest satisfaction through strong customer service and timely follow-up. The role also inspects guest rooms, public areas, and grounds, monitors local market trends, and approves purchases within company guidelines.

Responsibilities

Reinforce standards for hotel personnel administration and performance in accordance with company policies, applicable laws, and standards for service, rates, advertising, sales, credit, food selection and service where applicable, and patronage.
Oversee the business unit’s financial performance, including revenue management, accounts payable, accounts receivable, payroll, cash handling, and purchasing; communicate with corporate support staff as needed.
Develop and manage operating budgets with subordinate managers and the Director of Operations.
Ensure compliance with franchise agreements by inspecting quality and service programs, submitting accurate required reports on time, addressing new standards and capital needs, and responding to guest-relations cases promptly.
Monitor recruitment, hiring, training, development, and orientation of hotel employees.
Oversee employee relations and provide leadership for staff members.
Oversee compliance with safety training and programs, including MSDS status, lockout/tagout, safety committees, blood-borne pathogen prevention, fire and tornado procedures, and general safety.
Control funds, authorize expenditures, and assist in planning departmental budgets.
Ensure employees understand and are offered benefits during initial eligibility windows or open enrollment periods.
Hold weekly staff meetings and ensure department heads are accountable for revenue and departmental meetings.
Schedule and oversee the Manager on Duty system at the business unit.
Monitor and report local market changes and competitive trends affecting business performance to the Director of Operations.
Approve supply and equipment purchases within company purchasing guidelines.
Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance.
Answer guest complaints and resolve problems promptly to ensure guest satisfaction.
Ensure guest satisfaction through excellent customer service, training, and timely follow-up.
Follow company policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Direct, coordinate, and evaluate hotel departments and carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Ensure proper safety precautions are followed to avoid injuries.