Hotel General Manager

Sage Hospitality Group•Portland, OR

About The Position

The Hotel General Manager has overall responsibility for operating the AC Hotel by Marriott Portland Downtown, including profitability, guest service, product quality, cleanliness, and property maintenance. The role leads the hotel’s Executive Committee and coordinates departmental operations, budgets, objectives, forecasting, financial reviews, staffing, and cost controls. The General Manager also oversees guest-service standards, sales and marketing, pricing, future business, food and beverage promotions, credit policies, front-office performance, and community relations. The position represents the hotel within the local community and ensures company policies and procedures are implemented throughout the property. The role calls for advanced hospitality and business-management knowledge, the ability to analyze complex information and improve practices, and highly developed communication and leadership skills. The General Manager regularly inspects hotel areas and leads by example to foster a friendly, courteous, service-oriented experience for guests and employees.

Requirements

Four-year college degree or equivalent education and experience.
Previous experience as a General Manager or Assistant General Manager at a similar-size and similar-type hotel.
Previous experience as a department head at the same facility.
Advanced knowledge of hospitality and business management.
Considerable working knowledge of other major areas and the ability to integrate and communicate that information.
Ability to study, analyze, and interpret complex activities or information to improve established practices or develop new approaches.
Ability to make decisions with general policies and procedures as guidance and keep the General Manager informed of general direction.
Highly developed communication skills to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients.
Excellent verbal and written communication skills for communicating with managers, guests, and employees.
Excellent literacy skills for preparing and understanding reports, policies, and procedures.
Vision sufficient to visually inspect the hotel.
Mobility to walk through the front and back of the hotel and physically inspect interior and exterior areas.
Ability to climb approximately 20–30 steps, about 10% of the week.

Responsibilities

Lead the Executive Committee, coordinate departmental operations and projects, and guide the team in addressing hotel problems and opportunities.
Develop the annual operating budget and ensure revenue, cost, and profit targets are achieved through financial diligence and expenditure controls.
Set quarterly written priorities and objectives for department heads, monitor progress, and take corrective action when objectives are not met.
Forecast staffing and operating costs monthly and guide department heads in planning against forecasted sales and expenses.
Review monthly financial statements, address spending or performance problems, approve departmental expenses in other-expense categories, and assess major expenditures.
Promote employee morale, loyalty, and development; communicate with and counsel staff; remain accessible to hourly employees; and attend department meetings when possible.
Conduct management performance appraisals and development plans, address substandard performance, and take corrective or disciplinary action as needed.
Ensure hotel management staff have the experience, knowledge, and abilities required for their roles.
Review controls and ensure they are followed to protect hotel property and assets.
Review wage and salary increases for compliance with company wage scales and compensation policies.
Review future room-night and banquet bookings quarterly, identify weak periods, and implement yield-management practices.
Review pricing quarterly, including costs and competitive rates for rooms, restaurant, lounge, and banquet areas, and recommend and implement timely price increases.
Personally inspect guest rooms, public areas, back-of-house areas, and banquet setups; document required corrective actions for operating departments.
Establish, implement, and periodically review guest-service standards; identify service problems and implement corrective actions.
Maintain an ongoing repair and upkeep program for the facility, landscape, and equipment through preventive maintenance.
Develop the annual sales and marketing plan and monitor implementation of its action steps.
Review sales solicitation, room-night productivity, group room rates, individual sales productivity, and market mix; guide or correct performance as needed.
Participate in soliciting key accounts by reviewing contracts, meeting with the sales department, and contacting key accounts in person and by phone.
Monitor food-and-beverage promotions and sales levels, taking corrective action to address underperformance or negative trends.
Maintain credit policies in Front Office, Sales, and Catering; participate in credit meetings, develop action plans, supervise major-account collections, review aging reports, and approve write-offs.
Review Front Office results to maximize room revenue and address problem areas.
Represent the hotel in the local community as a supportive and involved corporate citizen.
Ensure company policies and procedures are implemented throughout the hotel.