Hotel General Manager

DelMonte Hotel Group•Albany, NY

About The Position

The Hotel General Manager is the primary strategic business leader for an assigned property and oversees all aspects of hotel operations. The role includes supervisory responsibilities in accordance with organizational policies and applicable laws, with a focus on delivering a positive guest and colleague experience, meeting operational standards, and achieving financial goals. The General Manager manages and develops associates, supports owner- and brand-directed initiatives, promotes the hotel in the community, maintains external business relationships, and oversees budgets and administrative functions.

Requirements

3 to 5 years of experience in guest services, front desk, housekeeping, management operations, or a related professional area.
Bachelor’s degree (B.A.) or equivalent from a four-year college or university, or an equivalent combination of education and experience.
Ability to effectively manage P&L and financials to support the location’s profitability.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Meticulous professionalism and a friendly, welcoming, and energetic personality.

Responsibilities

Interview, hire, train, direct, mentor, and evaluate associates; assign work and handle rewards, discipline, complaints, and problems.
Ensure owner- and brand-directed initiatives, perspectives, and programs are implemented and supported.
Monitor customer service by speaking with guests, reviewing satisfaction surveys, and observing associates.
Promote the hotel and company in the community, including representing the company at community organization meetings.
Assist with developing sales strategies and action plans.
Develop and maintain positive business relationships with guests, vendors, and other external partners.
Conduct regular physical inspections to ensure standards of excellence are met.
Answer inquiries about hotel policies and services, including hours and availability of hotel services.
Understand, support, and administer applicable state and local laws and codes governing innkeeping and associate relations.
Develop and maintain the hotel budget, working to meet or exceed financial and budgetary goals.
Maintain ongoing communication and collaboration with associates.
Perform administrative tasks, including maintaining supply inventory, processing hotel payroll, and handling accounting and purchasing functions.
Maintain up-to-date records and files.
Ensure cleanliness throughout all areas of the hotel.