Hotel General Manager

Kimpton Hotels & Restaurants•West Hollywood, CA

About The Position

The General Manager is responsible for maximizing the hotel’s financial performance while providing the highest possible quality of guest service and product and encouraging a positive work environment for all employees. The role leads the hotel in line with Kimpton’s values, teamwork, and performance standards. The General Manager works with the ownership group on projects that support business growth, supports the success of the entire property, protects hotel assets, and oversees financial, operational, and people-management activities.

Requirements

2 to 4 years of upper-level management experience in hospitality.
Ability to encourage, lead, and manage a team by example.
High level of creativity, enthusiasm, and flexibility.
Strong computer skills, including Word and Excel.
Excellent interpersonal skills, both internally and externally.
Ability to convert vision into specific and tangible actions to benefit the property.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, monitor, and participate in sales and marketing strategies to maximize hotel occupancy and average rates.
Work directly with the ownership group to strategize and implement projects that support business growth.
Coordinate guest satisfaction efforts and guest resolutions.
Maintain a cross-relationship with the restaurant and/or spa and work as a team to promote the success of the entire property.
Protect and enhance hotel assets through maintenance, security, housekeeping, and capital budgeting programs.
Ensure timely and accurate completion of period-end financial statements and reports, and maintain controls for handling and accounting for hotel receipts.
Coordinate weekly forecasting and planning of operating staffing and cost expenditures in line with forecasted sales and costs.
Review and approve operating expenses.
Perform other tasks as necessary to achieve the organization’s financial goals, such as networking, attending local industry events, and community relations.
Supervise and develop operating departments, including Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting, and People and Culture.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.