Hotel General Manager

Sage Hospitality • New Orleans, LA

1d • $150,000 - $175,000 • Onsite

About The Position

The Hotel General Manager has overall management responsibility for hotel operations, including profitability, guest service, product quality, cleanliness, and property maintenance. The hotel is operated within approved annual budgets, marketing and capital expenditure plans, wage plans, and Company policies and procedures.

The role leads the Executive Committee and coordinates department operations, objectives, budgeting, forecasting, financial reviews, staffing, performance management, cost controls, pricing, and future business planning. The General Manager oversees sales and marketing activity, food and beverage promotions, credit policies, front office performance, guest service standards, property inspections and preventive maintenance, and the hotel’s participation in the local community.

The position is based at Hotel de la Poste in New Orleans’ French Quarter, a soft-branded Renaissance hotel described as blending modern luxury with the character of New Orleans.

Requirements

• A four-year college degree or equivalent education and experience.
• Previous experience as a General Manager or Assistant General Manager at a similar size and type of hotel.
• Previous experience as a Department Head at the same facility.
• Advanced knowledge of hospitality and business management.
• Considerable working knowledge of other major areas and the ability to integrate and communicate that information.
• Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
• Ability to make decisions with general policies and procedures as guidance and keep the General Manager informed of general direction.
• Highly developed communication skills, including the ability to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients.
• Excellent spoken and written communication skills for communicating with managers, guests, and employees.
• Excellent literacy skills for preparing and understanding reports, policies, and procedures.
• Vision sufficient to visually inspect the hotel; mobility to walk through front- and back-of-house areas; ability to climb approximately 20–30 steps; and ability to regularly inspect interior and exterior facility areas.

Responsibilities

• Lead the Executive Committee, communicate with its members, coordinate departmental operations and special projects, and help identify problems and solutions.
• Guide the Executive Committee in addressing hotel problems and opportunities in the property’s financial interests.
• Develop the annual operating budget and use it as an operating plan with defined achievement levels.
• Achieve annual revenue, cost, and profit goals through accounting diligence, expenditure controls, and sound accounting practices.
• Set quarterly written priorities and key objectives for department heads, including action plans and completion dates; monitor progress and take corrective action as needed.
• Forecast operating staffing and costs monthly and guide department heads in business planning based on forecasted sales and costs.
• Review monthly financial statements, address problems, monitor spending, plan for future business, approve departmental ‘other expense’ items, and review major expenses.
• Build employee morale and loyalty, communicate with and develop staff, remain accessible to hourly employees, and attend monthly department employee meetings when possible.
• Conduct performance appraisals and development plans for management staff; address substandard performance and take corrective or disciplinary measures as appropriate.
• Ensure hotel management staff have the experience, knowledge, and ability to meet job requirements.
• Review cost controls and ensure adherence to protect hotel property and assets.
• Review wage and salary increases for compliance with wage scales and Company compensation policies.
• Review future room-night and banquet bookings quarterly, identify weak periods, and implement yield management practices.
• Review pricing quarterly, including cost changes and competitive rates for rooms, restaurant, lounge, and banquet areas; recommend and implement price increases in a timely manner.
• Personally inspect guest rooms, public areas, back-of-house areas, and banquet setups; develop written corrective-action lists for relevant departments.
• Lead by example to establish a friendly, courteous, service-oriented approach to guests and implement and periodically review guest-service standards.
• Maintain the facility, landscape, and equipment through an ongoing preventive maintenance program.
• Develop the annual sales and marketing plan and monitor its implementation.
• Review sales solicitation, room-night productivity, group rates, individual sales productivity, and market mix; guide sales staff and take corrective action as needed.
• Participate in solicitation of key accounts by reviewing contracts, meeting with the sales department, and contacting key accounts in person and by phone.
• Monitor food and beverage promotions and sales levels and take corrective action to address performance or negative sales trends.
• Maintain credit policies in Front Office, Sales, and Catering; attend credit meetings, help develop action plans, oversee major-account collections, review aging reports, and approve write-offs.
• Review Front Office results to maximize room revenue, identify problem areas, and initiate solutions.
• Represent the hotel in the local community as a supportive corporate citizen.
• Ensure Company policies and procedures are implemented throughout the hotel.

Benefits

• Medical, dental, and vision insurance
• Free parking
• Unlimited PTO through the Independence Plan
• Eligibility to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Discounted room rates for Marriott and Sage properties
• Employee Assistance Program
• Fun and exciting work environment
• Competitive health and welfare plans
• Negotiated corporate discounts on home insurance, movie tickets, flowers, and more
• Community-oriented environment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive