Hotel General Manager

Sage Hospitality Group•New Orleans, LA

11h•$150,000 - $175,000•Onsite

About The Position

The Hotel General Manager has overall management responsibility for the operation of Hotel de la Poste, including profitability, guest service, product quality, cleanliness, and property maintenance. The hotel must be operated within approved annual budgets, marketing plans, capital expenditure plans, and wage plans, and in accordance with company policies and procedures. The General Manager leads the Executive Committee and hotel departments; develops and monitors operating budgets, forecasts, departmental objectives, and financial performance; manages staffing, employee development, evaluations, and compensation practices; and oversees cost controls, future business, pricing, sales, food and beverage promotions, credit, and Front Office performance. The role also maintains guest-service standards, regularly inspects the property, ensures preventive maintenance, and represents the hotel in the local community. Hotel de la Poste is in New Orleans’ French Quarter and is described as a soft-branded Renaissance hotel, newly transitioned from The W New Orleans. The role is based in a general office and hotel environment and includes regular inspection of the hotel’s interior and exterior areas.

Requirements

Four-year college degree or equivalent education or experience.
Previous experience as a General Manager or Assistant General Manager at a similar-size and similar-type hotel.
Previous experience as a department head at the same facility.
Advanced knowledge of hospitality and business management.
Considerable working knowledge of other major areas and ability to integrate and communicate that information.
Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keep the General Manager informed of general direction.
Highly developed communication skills to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients.
Excellent spoken and written communication skills for communicating with managers, guests, and employees.
Excellent literacy skills for preparing and working with reports, policies, and procedures.
Vision ability to visually inspect the hotel.
Mobility to walk through the front and back of the hotel and physical ability to regularly inspect all interior and exterior areas of the facility.
Ability to climb approximately 20–30 steps, stated as 10% of the week.

Responsibilities

Lead the Executive Committee using a participative approach, communicate with committee members, coordinate departmental operations and special projects, and help identify and address problems and opportunities.
Develop the annual operating budget and ensure revenue, cost, and profit targets are achieved through accounting diligence, expenditure controls, and sound accounting practices.
Set written quarterly priorities and objectives for department heads, establish action plans and completion dates, monitor implementation, and take corrective action when needed.
Forecast monthly operating staffing and costs, and guide department heads in planning in line with projected sales and costs.
Review monthly financial statements, correct problems, monitor spending, plan for future business, and approve departmental expenses in other-expense categories.
Review major expenses to ensure funds are spent wisely.
Promote employee morale, loyalty, and retention; communicate with and counsel staff; support staff development; remain visible and available to hourly employees; and attend department employee meetings when possible.
Conduct management performance appraisals and personal development planning, address substandard performance, and take improvement or disciplinary action as appropriate.
Ensure hotel management hires meet the experience, knowledge, and ability requirements of their positions.
Review controls and ensure adherence to protect hotel property and assets.
Review wage and salary increases for compliance with company wage scales and compensation philosophies.
Review future room-night and banquet bookings quarterly, identify weak periods early, and implement yield-management practices.
Review pricing quarterly, including cost increases and competitive pricing for rooms, restaurant, lounge, and banquet areas, and recommend and implement timely price increases.
Personally inspect guest rooms, public areas, back-of-house areas, and banquet setups; ensure corrective-action lists are created and implemented by relevant departments.
Establish and model friendly, courteous, service-oriented guest service; implement and periodically review departmental service standards and take corrective action where needed.
Ensure ongoing repair and upkeep of the facility, landscape, and equipment through a preventive-maintenance program.
Develop the annual sales and marketing plan and monitor its implementation.
Review sales solicitation activity, room-night productivity, group room rates, and individual sales productivity; guide staff and take corrective action as needed.
Evaluate the hotel’s market mix and take action to position the hotel for increased business.
Support solicitation of key accounts by reviewing contracts, meeting with the sales department, and contacting key accounts in person and by phone.
Monitor food and beverage promotion results and sales levels, and take corrective action to address negative trends.
Maintain credit policies in Front Office, Sales, and Catering; attend credit meetings; help develop action plans; supervise major-account collections; review aging reports; and approve write-offs.
Review Front Office results to maximize room revenue, identify problem areas, and initiate solutions.
Represent the hotel in the local community and position it as a good corporate citizen involved in and supportive of community affairs.
Ensure company policies and procedures are fully implemented throughout the hotel.

Benefits

Medical, dental, and vision insurance
Free parking
Unlimited PTO through the Independence Plan
Eligibility to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Discounted room rates for Marriott and Sage Properties
Employee Assistance Program
Fun and exciting work environment
Competitive health and welfare plans
Negotiated corporate discounts on home insurance, movie tickets, flowers, and more
Community-oriented workplace