General Manager - Hotel

Kimpton Hotels & Restaurants•Nashville, TN

15h•$200,000 - $220,000

About The Position

As the General Manager, you are responsible for maximizing the hotel's financial performance while providing the highest possible quality of guest service and product and encouraging a positive work environment for all employees. The role is central to Kimpton's values, teamwork, and performance. The General Manager leads hotel operations, works with the ownership group on business growth, and collaborates with restaurant and/or spa teams to promote the success of the entire property. The role also oversees operating departments and employee performance, and helps protect and enhance hotel assets.

Requirements

2 to 4 years of upper-level management experience in hospitality.
Ability to encourage, lead, and manage a team by example.
High level of creativity, enthusiasm, and flexibility.
Strong computer skills, including Word and Excel.
Excellent interpersonal skills, both internally and externally.
Ability to convert vision into specific and tangible actions to benefit the property.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Develop, implement, monitor, and participate in sales and marketing strategies to maximize hotel occupancy and average rates.
Work directly with the ownership group to strategize and implement projects that support business growth.
Coordinate and assist with guest satisfaction and guest resolutions.
Maintain a cross-relationship with the restaurant and/or spa and work as a team to promote the success of the entire property.
Protect and enhance hotel assets through maintenance, security, housekeeping, and capital budgeting programs.
Ensure timely and accurate completion of period-end financial statements and reports, with controls for proper handling and accounting of hotel receipts.
Coordinate weekly forecasting and planning of operating staffing and cost expenditures in line with forecasted sales and costs.
Review and approve operating expenses.
Perform other tasks as necessary to achieve organizational financial goals, including networking, attending local industry events, and community relations.
Supervise and develop the performance of operating departments, including Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting, and People and Culture.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.