Hotel Manager

Proper Hospitality Careers•Austin, TX

2d•Onsite

About The Position

The Hotel Manager oversees the day-to-day operations of Austin Proper Hotel and Residences, ensuring a seamless guest experience and efficient property operations. Reporting directly to the General Manager, this role leads and supports the Front Office, Housekeeping, Food & Beverage, and Maintenance departments. The Hotel Manager manages staff, improves operational processes, maintains guest satisfaction, and helps achieve financial and service goals while upholding the hotel’s brand standards.

Requirements

At least 5 years of experience in hotel operations.
At least 2 years of experience in a supervisory or management role.
Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
Experience with hotel management software and Microsoft Office Suite.
Strong leadership skills and the ability to motivate and develop staff at all levels.
Excellent communication and interpersonal skills, with a customer-focused mindset.
Strong problem-solving abilities, particularly in handling guest issues and operational challenges.
Ability to manage multiple tasks and projects while maintaining high service standards.
Strong financial acumen, including experience managing budgets and controlling costs.
Knowledge of local hospitality regulations and health and safety standards.
Proficiency in hotel management software and property management systems.
Ability to sit or stand for extended periods while working at a desk or conducting meetings.
Ability to walk, stand, and move around the hotel property as needed.
Ability to lift up to 20 pounds.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Previous experience working in a luxury or upscale hotel.
Occasional travel for industry events or to visit other properties.

Responsibilities

Supervise daily hotel operations and ensure departments function smoothly and efficiently.
Monitor Front Office, Housekeeping, Food & Beverage, and Maintenance operations to ensure quality standards are met.
Ensure staff consistently follow hotel policies and procedures.
Oversee safety and security protocols for guests and employees.
Coordinate with the General Manager on staffing, training, and operational strategies.
Oversee guest relations, efficient check-in and check-out, and prompt resolution of guest concerns.
Implement and monitor guest feedback systems and use feedback to identify improvements.
Handle guest complaints and issues while maintaining the hotel’s service reputation.
Ensure rooms, amenities, and services meet brand standards and guest expectations.
Lead, train, motivate, coach, and evaluate hotel staff.
Conduct staff meetings and provide ongoing feedback and performance evaluations.
Develop staffing schedules based on occupancy and seasonal demand.
Foster a collaborative team environment and effective communication across departments.
Assist the General Manager with preparing the annual budget and financial forecasts.
Monitor operating costs, control expenses, and support profitability.
Review financial reports and report key performance indicators to the General Manager.
Support revenue management by optimizing room rates, occupancy, and ancillary revenue.
Assist with sales and marketing initiatives to increase occupancy and promote hotel services.
Collaborate with the sales team on promotional campaigns and relationships with local businesses and event organizers.
Help maintain the hotel’s online presence and reputation through social media, customer reviews, and marketing efforts.
Ensure compliance with local health, safety, and regulatory requirements.
Oversee safety and cleanliness protocols and ensure facilities meet cleanliness, functionality, and safety standards.
Provide regular reports to the General Manager on operations, staffing, guest feedback, and financial performance.
Maintain communication with the General Manager and department heads and participate in management meetings on hotel strategy and performance.