Hotel Manager

PRIME GROUP • Marathon, FL

1d • Onsite

About The Position

The Hotel Manager leads the daily operation of a 126-room hotel at the Courtyard by Marriott Faro Blanco Resort in Marathon, Florida, delivering an exceptional guest experience across all departments. The role translates the property's financial, service, and brand objectives into consistent execution, develops leaders, protects the asset, and holds the team accountable for results while coordinating with shared resort departments and leadership. The service approach emphasizes polished, personal service at every guest touchpoint.

Success is measured by guest satisfaction and service recovery; occupancy, ADR, RevPAR, and rooms revenue against forecast and budget; operating profit, expense management, labor productivity, and budget performance; brand standards, quality assurance, safety, and inspection readiness; and associate engagement, retention, training completion, and leadership development.

The position offers a resort setting in the Florida Keys, with a full-service marina, spa, and four pool decks, along with a competitive salary commensurate with experience, a comprehensive benefits package, a collaborative work environment, and opportunities for professional development and career advancement.

Requirements

• At least 5 years of progressive hotel operations experience, including at least 3 years in a hotel leadership or department-head role.
• Experience in multi-department hotel operations, team leadership and coaching, and guest recovery.
• Command of hotel financial statements and budgets, revenue and labor management, and property management systems.
• Expertise in brand compliance, safety, and internal controls.
• Ability to anticipate operational and financial issues using forecasts, guest feedback, and daily performance data.
• Ability to balance a memorable guest experience with disciplined spending, strong standards, and long-term asset care.
• Ability to stand, walk, and reach with hands and arms; occasionally lift up to 40 pounds.

Nice To Haves

• Bachelor's degree preferred; equivalent hospitality experience accepted.
• Experience in upscale, full-service, or resort hotel operations preferred.

Responsibilities

• Direct daily hotel operations across Front Office, Housekeeping, and Engineering, coordinating with Food & Beverage, Sales, and shared resort services.
• Lead daily operational meetings covering arrivals, VIPs, occupancy, room readiness, staffing, and guest feedback.
• Own the guest experience and recovery by promptly resolving escalated concerns and delivering consistent brand standards.
• Partner with Revenue Management and Sales to protect rate integrity, manage inventory and group needs, and grow revenue.
• Manage budgets, staffing schedules, payroll, purchasing, and controllable expenses, and explain performance variances.
• Oversee cash controls, accurate posting and billing, internal controls, and audit compliance in partnership with Finance.
• Maintain property appearance, preventive maintenance, life safety practices, and readiness for brand inspections.
• Recruit, train, coach, and evaluate department leaders and associates, and build succession capability.
• Coordinate meetings, events, group arrivals, and cross-property initiatives with Sales & Catering and resort leadership.
• Implement PMG Hospitality policies, procedures, and service culture, and report progress to the Managing Director.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Collaborative and team-oriented work environment.
• Opportunities for professional development and career advancement within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager