Hotel Assistant Manager

Four Seasons Hotels and Resorts•Chicago, IL

1d•$65,712 - $75,712•Onsite

About The Position

The Hotel Assistant Manager at Four Seasons Hotel Chicago assists with managing the Reception operation and its supervisors, managers in training, and receptionists across people, product, and profit. The role ensures the Reception team follows Four Seasons standards, policies, and procedures while delivering courteous, professional, and efficient guest service. The manager keeps the Front Office Manager informed about Reception activities and coordinates guest requirements with Housekeeping and Room Service. The position oversees guest registration, cashiering, luggage handling, room assignments, and guest check-in and check-out. It handles VIP and returning guests, special requests, group needs, and service glitches through resolution and follow-up. The role also supports occupancy and revenue goals in coordination with the Director of Reservations & Revenue and provides Night coverage and Night Audit duties when required. The position is full-time and requires flexibility to work early mornings, evenings, weekends, and holidays.

Requirements

At least two years of hotel experience in Rooms or Food and Beverage, including at least one year as a Rooms Division Supervisor.
Strong supervisory and managerial skills.
Outstanding demonstrated coaching and development skills.
Excellent personal presentation and interpersonal skills.
Good problem-solving ability.
Proficiency with hotel property management systems, including Opera and Micros.
Strong command of the English language.
Valid U.S. work authorization.

Nice To Haves

A degree in Hospitality Management.

Responsibilities

Maintain a friendly, courteous, and professional manner when dealing with guests and employees.
Direct and control Reception activities to ensure compliance with Four Seasons standards, policies, and procedures.
Interview and hire employees, ensure they are properly trained, and take corrective action when needed.
Discipline staff in accordance with Four Seasons policy and conduct scheduled performance reviews.
Keep the Front Office Manager informed about Reception operations and activities.
Review daily arrivals, VIP and SA allocations, special requests, group needs, and room assignments; coordinate with Housekeeping and Room Service to meet requirements.
Ensure efficient guest registration and cashiering, and prompt luggage handling for individuals and groups.
Provide Night coverage and perform the Night Audit when required.
Escort VIP and returning guests to their rooms and ensure their satisfaction during their stay.
Ensure Reception staff are informed and able to respond resourcefully to guest requests.
Work with the Director of Reservations & Revenue on room availability and selling strategy to maximize occupancy, revenue, and rate.
Keep personnel informed about information, policies, and procedures relevant to their areas and the hotel.
Assist with managing Reception Supervisors, Managers in Training, and Receptionists across people, product, and profit.
Follow standards of conduct, house rules, fire regulations, and departmental procedures and policies.
Resolve guest service glitches through to guest satisfaction, inform senior management, complete glitch reports, and follow up daily with the Front Office Manager and General Manager.
Check guests in and out efficiently and courteously, use guest names when possible, confirm room type and rate, arrange luggage delivery, issue keys, collect keys at departure, post late charges, present bills, and settle payments accurately by credit card or cash.
Conduct oneself professionally at all times.