Circa - Hotel - Assistant Manager

Circa Resort & Casino • Las Vegas, NV

3d

About The Position

The Hotel Assistant Manager reports to the Hotel Manager and Hotel Director and is responsible for helping ensure customer satisfaction and effective hotel operations. The role involves identifying management, production, and quality requirements by asking questions and listening, attending company meetings as required, and maintaining a follow-up system to encourage completion of assigned projects.

The Assistant Manager handles critical day-to-day hotel functions, including employee scheduling, staff guidance and training, room-occupancy coordination with Sales and Marketing, department procedures and controls, front-desk computer-system oversight, and communication across shifts and departments. The position also handles employee and guest complaints, recognizes frequent guests, and assists the Hotel Manager with operating forecasts and departmental reports.

Candidates must be at least 21 years old, have a high school diploma or equivalent, communicate effectively in English, and hold Nevada Gaming Registration. Previous experience in most aspects of hotel operations is essential; prior management experience and two years of front-office supervisory experience are preferred. The work may involve noisy and smoke-filled environments.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Must communicate effectively in English in written and oral forms.
• Nevada Gaming Registration.
• Previous experience in most aspects of hotel operations is essential.
• Must have excellent verbal and written communication skills to communicate effectively with guests, team members, supervisors, and external organizations.
• Must be computer literate with MS Word, Outlook, and Excel.
• Must have outstanding interpersonal communication skills.
• Must be self-motivated and able to work under pressure to meet deadlines.
• Must be able to see, speak clearly, and listen carefully to communicate with hotel departments and external guests.
• Must be able to withstand noisy and smoke-filled environments.
• Must be knowledgeable about company policies and procedures, including fire and safety regulations.

Nice To Haves

• Previous management experience is preferred.
• Two years of front-office supervisory experience is preferred.
• AS400 computer experience is a plus.

Responsibilities

• Counsel, guide, train, and instruct hotel employees in their duties.
• Coordinate with Sales and Marketing to help achieve the highest room-occupancy rates.
• Handle critical day-to-day hotel functions, including employee scheduling.
• Maintain effective and efficient department procedures and controls, and ensure hotel departments are scheduled for maximum coverage during peak hours.
• Oversee the front-desk computer system and coordinate necessary modifications.
• Provide special recognition to frequent guests.
• Maintain communication and cooperation with other shifts and departments, including distributing a daily newsletter to employees.
• Handle employee and guest complaints promptly and courteously.
• Assist the Hotel Manager with operating forecasts and required departmental reports.
• Attend company meetings as required and maintain follow-up on assigned projects.
• Promote customer satisfaction by identifying management, production, and quality requirements through questions and listening.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED