Circa - Beverage - Manager

Circa Resort & Casino•Las Vegas, NV

About The Position

The Beverage Manager is responsible for overseeing beverage operations and delivering an excellent Guest experience while maintaining safety throughout the property. The role manages beverage orders, staff, and finances, with the goal of maximizing sales and revenue through customer satisfaction and employee engagement. The Manager schedules, trains, and evaluates beverage staff; oversees service standards and operations; manages guest interactions and complaints; and coaches and leads department Team Members. The role also maintains adequate beverage inventory, supports responsible alcohol service, and promotes Company Service Standards. The Manager may supervise multiple properties and must be available for any day or shift, including weekends, holidays, special events, and concerts.

Requirements

Ability to read and speak English and communicate effectively with Guests, Team Members, and Management in written and verbal form.
Knowledge of the property and its amenities, and understanding of Fremont Street Experience to assist Guests.
Ability to work well with all departments.
Ability to supervise multiple properties.
Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Must be able to work any day of the week and any shift, including weekends, holidays, special events, and concerts.
Ability to establish and maintain effective working relationships with Team Members and Guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Ability to kneel, carry, bend, walk, and stand for extended periods.
Ability to lift 50 pounds.

Nice To Haves

Previous beverage experience preferred.

Responsibilities

Schedule, train, and evaluate beverage staff, including their appearance and guest service in accordance with service standards.
Oversee beverage operations and maintain safety throughout the property as directed.
Greet and welcome Guests professionally and engage with them in a friendly manner.
Resolve escalated Guest interactions and investigate complaints related to Beverage.
Interview, hire, and fire employees.
Practice, support, and promote Company Service Standards.
Work collaboratively with beverage servers, bartenders, barbacks, beverage supervisors, slots supervisors, and other departments.
Follow responsible alcohol service standards, including slowing service or cutting off an intoxicated Guest when necessary.
Lead and rally the team during heavy shifts, resolve conflicts, and ensure work is completed.
Order adequate supplies of alcoholic and non-alcoholic beverages and maintain sufficient inventory.
Coach, teach, and train beverage department Team Members in their duties, lead by positive example, and document actions as necessary.
Respond promptly to emergencies and incidents within designated areas according to policy.