Circa - Beverage - Manager

Recruiting Team•Las Vegas, NV

About The Position

The Beverage Manager is responsible for overseeing beverage operations and providing outstanding, friendly, informative Guest service while maintaining safety throughout the property. The role manages beverage orders, staffing, and finances, with the goal of maximizing sales and revenue through Guest satisfaction and employee engagement. The Manager schedules, trains, and evaluates beverage staff; handles Guest complaints and escalated interactions; and interviews, hires, and terminates employees. They coach and train Team Members, lead by positive example, maintain adequate beverage inventory, and promote Company Service Standards and responsible alcohol service. The position requires working effectively with other departments and leading the team through busy shifts, conflicts, special events, and concerts.

Requirements

Ability to read and speak English and communicate effectively with Guests, Team Members, and Management in written and verbal form.
Knowledge of the property and its amenities, including the Fremont Street Experience, to assist Guests.
Ability to work well with all departments.
Ability to supervise multiple properties.
Ability to understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Ability to multitask.
Availability to work any day of the week and any shift, including weekends, holidays, special events, and concerts.
Ability to establish and maintain effective working relationships with Team Members and Guests.
Must be at least 21 years of age.
Must be able to obtain required work cards.
High school diploma or GED required.
Previous beverage experience preferred.
Ability to kneel, carry, bend, walk, and stand for extended periods.
Ability to lift 50 pounds.

Nice To Haves

Previous beverage experience.

Responsibilities

Oversee beverage operations.
Schedule, train, and evaluate beverage staff, including their appearance and Guest service in accordance with service standards.
Resolve Guest complaints and investigate complaints related to Beverage.
Interview, hire, and fire employees.
Practice, support, and promote Company Service Standards.
Greet and welcome Guests in a pleasant and professional manner.
Engage Guests professionally and manage escalated Guest interactions.
Work with beverage servers, bartenders, barbacks, beverage supervisors, slots supervisors, and other departments.
Adhere to responsible alcohol service standards, including slowing service or cutting off intoxicated Guests when necessary.
Lead and rally the team during heavy shifts, resolve conflicts, and ensure work is completed.
Order adequate supplies of alcoholic and non-alcoholic beverages and maintain sufficient inventory.
Coach, teach, and train beverage department Team Members in performing their duties, lead by positive example, and document these actions as necessary.
Respond promptly to emergencies and incidents within designated areas according to policy.