Circa - Facilities - Dispatch
About The Position
The Facilities Dispatch role supports Engineering operations at Circa Resort & Casino by answering calls from Guests and Team Members, gathering information about maintenance issues, and dispatching the Engineering team through a computer-based program. The role requires excellent customer service, timely and accurate work-order handling, effective communication, and follow-up through completion. The dispatcher also monitors alarms, maintains a daily activity log, and notifies Supervisors about parts and inventory needs. The position requires flexibility, attention to detail, prioritization, and the ability to multitask in a fast-paced environment with distractions and deadlines. The dispatcher must follow company and departmental policies, safety procedures, and lawful management direction; uphold appearance standards; and contribute positively to Team Member morale. Work duties may be revised or supplemented as circumstances change.
Requirements
- Previous experience with two-way radios and multi-line phones.
- Working knowledge of Windows-based computer systems.
- Ability to read and comprehend instructions and information.
- Flexible, detail-oriented, able to prioritize, and able to multitask effectively.
- Ability to work in a fast-paced, changing environment with multiple distractions and meet timelines.
- Must uphold appearance standards.
- Ability to problem-solve and strategize for better solutions.
- Must be able to work varied shifts, including weekends and holidays.
- High school graduate or equivalent.
- Must be at least 21 years old.
- One year of experience; hotel/casino experience preferred.
- Normal or corrective vision, ability to see color, and ability to distinguish letters, numbers, and symbols.
- Manual dexterity to operate job-related equipment.
- Ability to stand, walk, lift, reach, push, pull, and grasp; ability to stand and walk for prolonged periods.
Nice To Haves
- One year of experience in a Hotel/Casino environment is preferred.
Responsibilities
- Answer incoming calls concerning needed maintenance and repairs.
- Enter call details into the computer-based program.
- Assign work orders through the program in a timely manner.
- Communicate work-order details effectively and follow up through completion.
- Monitor the alarm system and report alarms and affected areas as they appear.
- Maintain a dispatch log of daily activities.
- Notify Supervisors of parts and inventory needs.
- Ensure customer satisfaction.
- Follow lawful direction from Upper Management.
- Understand and follow work and safety rules and procedures.
- Interact well with others and positively influence Team Member morale.
- Adhere to company and departmental policies and standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
