Circa - Facilities - Dispatch
About The Position
The Facilities Dispatch position uses excellent customer service skills to answer calls from guests and team members, collect details about maintenance issues, and dispatch the Engineering team through a computer-based program in a timely manner. The role also monitors alarms, maintains an activity log, follows up on work orders through completion, and supports customer satisfaction and team morale. The position requires working varied shifts, including weekends and holidays, in a fast-paced environment with multiple distractions. The work involves operating job-related equipment and performing duties that may require standing, walking, lifting, reaching, pushing, pulling, and grasping. Employees must be able to stand and walk for prolonged periods and maintain constant contact with fellow team members.
Requirements
- High school graduate or equivalent.
- Must be 21 years old or older.
- One year of experience; hotel or casino experience is preferred.
- Previous experience with two-way radios and multi-line phones.
- Working knowledge of Windows-based computer systems.
- Ability to read and comprehend instructions and information.
- Must be flexible, detail-oriented, able to prioritize, and able to multitask effectively.
- Ability to work in a fast-paced, changing environment with multiple distractions and meet timelines.
- Must uphold appearance standards.
- Ability to problem-solve and strategize for better solutions.
- Must be able to work varied shifts, including weekends and holidays.
- Requires normal or corrected vision, ability to see color, and ability to distinguish letters, numbers, and symbols.
- Manual dexterity to operate job-related equipment.
- Ability to perform duties involving standing, walking, lifting, reaching, pushing, pulling, and grasping, and to stand and walk for prolonged periods.
Nice To Haves
- One year of experience in a hotel or casino environment is preferred.
Responsibilities
- Answer incoming calls about maintenance and repair needs.
- Enter call details into the computer-based program.
- Assign work orders through the computer-based program in a timely manner.
- Communicate work-order details effectively and follow up through completion.
- Monitor the alarm system and report alarms and affected areas.
- Maintain a dispatch log of activities performed throughout the day.
- Notify supervisors of parts and inventory needs.
- Ensure customer satisfaction.
- Follow lawful direction from Upper Management.
- Understand and follow work and safety rules and procedures.
- Interact well with others and positively influence Team Member morale.
- Adhere to company and departmental policies and standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
