Circa - Hotel - Supervisor

Circa Resort & Casino • Las Vegas, NV

3d

About The Position

The Hotel Supervisor coordinates daily front-of-house operations, including bellmen and front desk agents. The role provides guest service by checking guests in and out, booking reservations, sharing information, and arranging additional services as needed. The supervisor responds to guest needs and resolves problems while working to maximize guest satisfaction and ensure that inventory is available. The role also supports agents with reservations and check-in/check-out procedures, helps maintain the front desk area and equipment, and observes and reports unusual or suspicious behavior.

The position requires compliance with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures. Work may take place in unusually hot, cold, or noisy areas and may involve secondhand smoke. Duties require ongoing contact with team members and guests and may be performed while sitting or standing.

Requirements

• Ability to communicate effectively with guests, team members, and management in written and verbal form.
• Basic math skills and computer literacy.
• Basic knowledge of Microsoft Office, Outlook, and the Internet.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Ability to establish and maintain effective working relationships with team members and guests.
• Must be at least 21 years of age.
• A bachelor's degree or at least one year of professional experience in hospitality.
• Two years of front desk experience.
• Ability to see within a normal corrective vision range, see color, and distinguish letters, numbers, and symbols.
• Ability to climb, bend, reach, walk, stand for the duration of a shift, and pull up to 35 pounds.
• Manual dexterity to operate job-related equipment.
• Ability to perform duties involving standing, walking, lifting, reaching, pushing, pulling, and grasping.

Nice To Haves

• Bachelor's degree in Hospitality preferred.

Responsibilities

• Coordinate daily front-of-house operations, including bellmen and front desk agents.
• Provide guest service while checking guests in and out, booking reservations, and providing information and additional services.
• Attend to guest needs and resolve guest problems to support maximum guest satisfaction.
• Assist as needed to ensure maximum inventory is available.
• Practice, support, and promote Company Service Standards.
• Assist agents in creating accurate reservations and checking guests in and out.
• Operate terminals and perform machine maintenance, including issuing keys and keeping the area free of debris.
• Address guests by name and answer questions in a way that reflects understanding of the department and property.
• Identify guests with special needs to protect company assets and provide the best possible guest service.
• Observe and report unusual or suspicious behavior.
• Comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level