Hotel Assistant General Manager

Kimpton Hotels & Restaurants • Sacramento, CA

8d

About The Position

The Assistant General Manager is responsible for creating highly personal experiences for hotel guests. In collaboration with the Front Office Manager and Director of Housekeeping, this role supports hotel staff by ensuring brand standards are met, employees are properly developed, and company culture and programs are supported and encouraged. The role assists the General Manager in directing hotel operations and maintaining a high level of guest service.

Requirements

• At least 3 years of management experience in hospitality.
• Ability to handle difficult situations and people diplomatically while demonstrating consistent integrity.
• Genuine passion for guest service and ability to build relationships easily.
• Outstanding organizational abilities, initiative, problem-solving, multitasking, and prioritization skills.
• Flexible schedule and ability to work evenings, weekends, and holidays.

Nice To Haves

• Bachelor's degree preferred.
• Experience with Opera and Microsoft Office Suite preferred.

Responsibilities

• Assist the General Manager in directing and leading hotel operations and maintaining a high level of guest service.
• Support management of hotel operating expenses and help ensure expenses remain within budget.
• Identify capital needs and support maintenance of the hotel's overall condition.
• Build and innovate guest satisfaction programs for housekeeping and the front desk.
• Assist with reservations and guest inquiries as needed.
• Review team schedules and, at times, lead hotel departments such as Security, Engineering, and Reservations.
• Monitor and maintain property interfaces.
• Lead, train, and develop high-performing hotel department managers.
• Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure guest needs are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed