Hotel Assistant General Manager

Lodging Dynamics•San Diego, CA

8d•Onsite

About The Position

The Hotel Assistant General Manager is based at the Hilton Garden Inn and Homewood Suites San Diego Downtown. The role oversees daily hotel operations, including front office, housekeeping, and on-property human resources operations. The Assistant General Manager supports property goals and guest satisfaction, leads teams, and helps ensure team members meet hospitality requirements. Responsibilities also include hiring, training, performance evaluations, problem resolution, communication, and progressive discipline when required. Employment is contingent upon successful completion of a background check conducted in accordance with applicable law.

Requirements

At least 3 years of hotel management experience in guest services, front desk, or a related hotel professional area.
Excellent interpersonal skills, including excellent verbal and written communication skills.
Ability to take on leadership roles.
Proactive approach, strong multitasking skills, and conflict-resolution ability.
Ability to work well in a team environment and present a professional demeanor.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Oversee daily hotel operations, including front office, housekeeping, and on-property human resources operations.
Ensure new team members receive thorough and timely orientations.
Ensure team members meet or exceed hospitality requirements.
Lead teams while helping meet or exceed property goals, including optimal guest satisfaction.
Interview, hire, train, and evaluate team members; resolve problems, maintain open communication, and enforce progressive discipline when required.
Train and direct Front Desk and Housekeeping team members, and resolve their issues and problems to ensure a quality operation.
Contact the appropriate individual or department to resolve guest calls, requests, or problems.