Hotel Assistant General Manager

McKibbon Hospitality•Saint Augustine, IL

About The Position

The Assistant General Manager is a key member of the property leadership team, working closely with and reporting to the General Manager to oversee and guide the property’s overall operations. The role supports business goals through ethical leadership and by embodying McKibbon’s Guiding Principles. The Assistant General Manager assists with property performance, including guest satisfaction, brand quality assurance, budgeting, labor, and associate satisfaction. The role helps train, supervise, hire, and develop associates; maintains compliance with company and brand standards; and supports safety, security, service quality, accounting, cash management, and reporting. The position also works with corporate Human Resources, Accounting, Revenue Management, and Sales teams, and oversees hotel operations when the General Manager is absent. The position is expected to fill in throughout hotel operations as needed, participate in hotel and corporate meetings at the General Manager’s discretion, and maintain positive relationships with the management company, property owners, vendors, clients, guests, and associates. Benefits and perks vary based on full- or part-time employment.

Requirements

Skills and experience to lead a team in consistently delivering exceptional guest service.
Ability to implement McKibbon procedures related to cost control and inventory management.
Ability to ensure hotel policies and brand standards are consistently followed.
Ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
High level of professionalism, trust, and responsibility.
Exceptional attention to detail, with accuracy and timeliness in communications and documentation.
Written and oral communication and problem-solving skills.
Ability to develop the leadership qualities of staff.
Ability to maintain positive relationships with the management company, property owners, vendors, and clients.
Ability to work under pressure and handle multiple tasks.
Ability to excel in high-pressure, fast-paced environments.
Strong listening skills and ability to understand and address concerns raised by workers, clients, and guests.
Attentive, friendly, helpful, and courteous manner toward clients, guests, and associates.

Nice To Haves

Experience with major hotel brands such as Marriott, Hilton, or Hyatt.

Responsibilities

Assist with overall property operations and performance, including guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.
Train associates on brand and company standards to maximize revenue and reinforce a superior service culture.
Supervise associates with positive engagement to support high service levels, guest satisfaction, and associate retention.
Maintain compliance and stay current on new brand and company initiatives.
Inspect and oversee safety, security, and service quality throughout operations.
Work with corporate Human Resources, Accounting, Revenue Management, and Sales teams to achieve property and company goals.
Fill in as needed in positions throughout hotel operations.
Complete administrative accounting processes and reporting, and oversee compliance with cash management policies.
Attend and participate in weekly and monthly hotel-level and corporate-level meetings at the General Manager’s discretion.
Oversee day-to-day operations when the General Manager is absent.
Assist with hiring, training, and onboarding employees.
Conduct performance reviews and provide constructive feedback to direct reports.
Create employee schedules and ensure adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives, which vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.