Hotel Assistant General Manager

Sree Hotels•Raleigh, NC

2h•$50,000 - $52,000•Onsite

About The Position

SREE Hotels LLC is seeking an Assistant General Manager for its Residence Inn by Marriott in the Brier Creek/RDU area of Raleigh, North Carolina. The role assists in overseeing all aspects of hotel operations, ensuring staff are properly trained, brand standards are met, guest satisfaction is high, and the hotel is profitable. The Assistant General Manager provides leadership and support to hotel staff, participates in staffing and training, supports revenue and financial processes, oversees facility inspections, and addresses guest concerns. Employees work primarily indoors and must be able to move throughout the hotel, work varying hours and days as needed, and use a computer and standard office equipment. The position requires fluency in English and the ability to speak, hear, read, and write. SREE Hotels describes itself as a growing Southeast property management group that owns and operates 25 hotels. The company offers professional training and development, responsive corporate support, competitive pay, and benefits including fully paid health insurance after three years of service, dental and vision insurance, and a matching 401(k).

Requirements

At least 3 years of hotel supervisory or management experience.
Full operational knowledge of a property management system.
Ability to serve as a positive role model and identify and resolve problems promptly.
Flexibility in work hours to accommodate last-minute scheduling changes.
Ability to change tasks and adjust energy levels in a fast-paced environment.
Strong interpersonal skills for engaging and interacting with associates and guests.
Detail-oriented approach to supervising staff, inspecting facilities, and completing assignments.
Fluency in English, including the ability to speak, hear, read, and write.
Ability to use a computer and standard office equipment, talk to customers by phone, maintain a calm demeanor when handling customer issues, and walk and stand for long periods.
Ability to maneuver quickly to any location in the hotel and work any hours or days of the week necessary to meet business requirements.

Nice To Haves

Marriott brand experience is strongly preferred.

Responsibilities

Promote company and brand standards and provide vision for hotel staff.
Interview, hire, and onboard staff to support high levels of guest service.
Ensure new associates attend orientation and all associates receive job-related and required ongoing training.
Schedule staff at appropriate service levels while maintaining profitability.
Fill in as needed when staffing is limited because of occupancy surges, inclement weather, call-outs, or other unforeseen circumstances.
Coach and mentor staff to support associate satisfaction.
Process daily deposits and make collection calls to customers with direct billing approval.
Identify and pursue incremental revenue during high-demand periods through yield management.
Conduct daily and weekly inspections of the facility and coordinate with department leaders to address cleanliness and maintenance issues promptly.
Review daily audit reports for accuracy and investigate irregularities.
Provide staff-meeting feedback on guest and associate survey scores, financial goals and budgets, and operational issues.
Interact with guests and resolve complaints to their satisfaction.