Hotel Manager

Hampton Inn Waldorf•Waldorf, MD

About The Position

We are seeking an experienced, motivated, and results-driven Hotel Manager to oversee daily hotel operations and ensure exceptional guest satisfaction, strong financial performance, and compliance with brand standards. The ideal candidate has a strong background in hotel operations, employee management, financial oversight, and guest relations. This hands-on leader motivates employees, improves operational efficiency, controls expenses, and maintains high standards across all departments.

Requirements

Minimum of 3–5 years of hotel management or hotel operations experience preferred.
Knowledge of front office operations, housekeeping, maintenance, and guest service.
Experience managing budgets, payroll, expenses, and financial reports.
Understanding of hotel performance metrics, including occupancy, ADR, and RevPAR.
Strong leadership, communication, organizational, and problem-solving skills.
Ability to manage multiple priorities and lead a team in a fast-paced environment.
Proficiency with hotel management systems and Microsoft Office applications.
Flexibility to address operational needs outside normal business hours when necessary.

Nice To Haves

Previous experience as a Hotel Manager, Assistant General Manager, or General Manager preferred.
Marriott or Hilton hotel experience strongly preferred.

Responsibilities

Oversee daily hotel operations, including Front Desk, Housekeeping, Maintenance, and other departments.
Ensure compliance with Marriott or Hilton brand standards and operating procedures.
Monitor guest satisfaction, respond to complaints, and implement service improvements.
Recruit, train, supervise, and develop employees and department leaders.
Prepare staffing schedules and manage payroll and labor expenses.
Monitor hotel budgets, financial reports, operating expenses, and profitability.
Track occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
Work with sales and revenue management teams to improve occupancy and revenue.
Conduct regular inspections of guest rooms, public areas, and hotel facilities.
Ensure housekeeping and maintenance teams maintain cleanliness and property standards.
Monitor vendor relationships, purchasing, inventory, and expense controls.
Ensure compliance with applicable safety regulations, emergency procedures, and company policies.
Prepare operational reports and communicate performance results to ownership.
Identify opportunities to improve guest satisfaction, employee performance, and financial results.