Hotel Maintenance Manager

DelMonte Hotel Group • Cleveland, OH

9d • $60,000

About The Position

The Hotel Maintenance Manager supervises associates in the Engineering Department and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. The role supports a positive guest and colleague experience by maintaining hotel facilities, equipment, and systems; coordinating preventive maintenance and repairs; managing departmental staffing, expenses, inventory, and records; and communicating with other departments. The manager may also perform the work of supervised associates and assist other departments as needed.

Requirements

• Two to four years of related experience in engineering and maintenance or a related professional area.
• Associate's degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• Ability to manage or supervise staff.
• Ability to work as part of a team and complete tasks individually.
• Ability to prioritize tasks in a fast-paced work environment.
• Strong organizational, time-management, and prioritization skills.
• Excellent communication skills.
• Exceptional customer service skills.
• Self-motivation, a strong work ethic, and a drive to exceed expectations.

Responsibilities

• Directly supervise Engineering Department associates, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and resolving complaints and problems.
• Troubleshoot and repair equipment and systems, including HVAC, fire suppression systems, boilers and chillers, guest internet and television, and related wiring and cabling.
• Perform facility repairs such as painting, wallpaper, tub and sink repair, outlet and bulb replacement, woodworking, concrete repair, and tile repair.
• Ensure swimming pool and spa maintenance follows manufacturer specifications and local Health Department regulations.
• Maintain preventive maintenance schedules for public spaces, guest rooms, and equipment, including laundry equipment, heating and air-conditioning units, ice machines, spa equipment, fire extinguishers, fire and smoke alarms, lawn sprinklers, kitchen appliances, and plumbing.
• Train Engineering and Front Office staff on sprinkler and fire alarm procedures.
• Assist with seasonal outdoor work, including lawn mowing and snow removal.
• Conduct quarterly fire drills and assist with annual OSHA and safety training for associates.
• Review, analyze, and report preventive maintenance results for grounds, guest rooms, common areas, pools, equipment, and systems.
• Maintain inventory of necessary equipment, parts, and supplies.
• Coordinate work assignments and keep records of completed and pending work orders.
• Maintain current records and files.
• Maintain appropriate staffing levels through hiring and scheduling.
• Manage department expenses, including payroll and inventories, while meeting budgeted goals; maintain the department budget, process payroll, and handle accounting and purchasing functions.
• Maintain the cleanliness of the engineering shop, office, surrounding areas, and other work areas.
• Communicate room-status changes to the Front Desk and Housekeeping.
• Ensure effective departmental communication through logs, daily stand-up meetings, and monthly department meetings.
• Provide information about hotel hours and available services, including the restaurant, lounge, and room service.
• Check fixtures, equipment, and conditions—including lighting, music, heating and cooling, furniture, and wallpaper—for proper operation, settings, and maintenance, and report deficiencies.
• Assist other departments as needed and perform the activities of supervised associates.

Benefits

• Competitive compensation of $60,000 annually and up based on experience, plus bonus potential; compensation may vary by location.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree